Tatijana Sweeney
Redbank,QLD
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues and an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista
Go Vita Cafe
07.2023 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Retail Assistant
GO VITA HEALTH Food Store
07.2023 - Current
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Administrative Manager
Wounded Heroes Fund
04.2022 - Current
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Waitress
The Yacht Club
03.2019 - 11.2021
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
St Mary's College
Ipswich, QLD11.2023
Skills
- Retail Management
- Guest Satisfaction
- Adaptable and Flexible
- Beverage Preparation
- Exceptional Customer Service
- Hospitality and Professionalism
- Safe Food Handling Practices
- Credit Card Transactions
Certification
- Business Administration and Management, Wounded Heroes Gelball - 2022 - 2023
Languages
Maori
Native or Bilingual
Timeline
Barista
Go Vita Cafe
07.2023 - Current
Retail Assistant
GO VITA HEALTH Food Store
07.2023 - Current
Administrative Manager
Wounded Heroes Fund
04.2022 - Current
Waitress
The Yacht Club
03.2019 - 11.2021
High School Diploma -
St Mary's College
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