TATIYANA ZIMSEN

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash/eftpos transactions and maintained sales and payments records accurately.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

• Provided exceptional customer service by greeting and responding to customer inquires via phone, email and face to face.
• Boosted showroom sales by consistently maintaining an organized, visually appealing display of products.
• Maintained open lines of communication with other departments such as marketing or sales teams to ensure cohesive strategies were implemented across all platforms.
• Managed duties such as opening and closing the store.
• Collaborated closely with the Visual Merchandiser to design and implement store layouts and visual displays aimed at boosting sales, while serving as the primary point of contact for all store-related paperwork and administrative tasks.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Trained new staff members/managers on company policies, procedures, and best practices for retail sales success.
• Consistently met and exceeded KPI targets, earning the distinction of 'Best in the State' multiple weeks.

(Food and Beverage- Bartending- LUMIA/ SPORTSBAR/ GROOVE)

• Served high customer volumes during special events, nights, and weekends.
• Provided exceptional customer service.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
• Upsold menu items to customers, driving up per sale revenues and maximizing profits.

• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Negotiated prices, terms of sales and service agreements.
• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Received and managed a high volume of inbound calls daily, ensuring efficient customer service and issue resolution.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.

• Used POS system to process sales, returns, online orders, and gift card activations.
• Managed duties such as opening and closing the store.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Stocked merchandise, clearly labelling items, and arranging according to size or colour.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Worked effectively in fast-paced environments.
• Increased retail sales through strategic merchandising, product education, and upselling techniques during appointments.

• Strong interactions and relationship building with key stakeholders and liaising with various multi-level management and departments.
• Implementation and in-depth understanding of Crown promotions through actively being involved in the promotional aspect of the marketing brief.
• Delivery and executing of world class service with all clienteles.
• Understanding cultural diversity and the expectations of clients that they will receive high end service
• Holder and ensuring compliance with VCGLR; RSA.

• Supervised children's activities, maintaining happiness, safety and well-being.
• Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
• Handled any unexpected issues or emergencies calmly and professionally, maintaining a positive atmosphere during events.
• Planned parties according to customer specifications.
• Managed event schedules effectively, ensuring timely execution of activities and smooth transitions between segments.
• Handled financial transactions accurately and responsibly, ensuring proper payment processing and recordkeeping.
• Prepared and served food and drinks to guests, meeting hygiene and safety standards.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Trained new team members on procedures, customer service, and sales techniques.
• Operated cash register to ring up final bill and process various forms of payment.