- Baking
- Horseback Riding
- Golf
- Growing herbs, vegetables, or fruits in home gardens
- Learning new cooking techniques and expanding my culinary skills
Tatjana Tidman
Central Coast,NSW
Summary
A results-driven Sales Manager with extensive experience in sales, customer service, and team leadership. Proven success in reaching and exceeding KPIs and budgets, with a passion for problem-solving and continuous learning. A team-oriented professional with a positive attitude, strong communication skills, and the ability to build lasting relationships with customers and stakeholders. Highly adaptable and committed to creating excellent customer experiences while driving team performance.
Overview
23
23
years of professional experience
Work History
Sales Manager
The Good Guys
11.2023 - Current
- Lead a high-performing team to consistently achieve top-tier KPIs across multiple store locations
- Set and achieve ambitious goals and budgets, fostering growth and development within the team
- Ensure a customer-first approach in all business decisions, building enduring relationships with both internal and external stakeholders
- Tailor communication and management style to effectively engage with diverse personalities and ensure team cohesion
- Implement change management strategies to adapt to evolving market conditions and team dynamics
Team Leader, Cooking & White Goods Specialist
The Good Guys
03.2020 - 11.2023
- Led a team in delivering excellent customer service while meeting and exceeding sales targets
- Managed visual merchandising, product ticketing, and ensured all processes adhered to company standards
- Directed team activities to drive KPIs, delegating tasks to optimize efficiency and productivity
- Fostered collaborative relationships with team members and external partners, contributing to store success
- Participated in ongoing product and procedure training to stay current with industry trends
Sales Assistant
Kitchen Warehouse
09.2019 - 02.2020
- Delivered exceptional customer service, processed sales, returns, and discounts using POS systems
- Assisted with merchandising, stock replenishment, and store set-up to maintain a high standard of store presentation
- Collaborated with the team to solve customer issues and ensure a seamless shopping experience
Director/Owner
PHP Professional Horse Products
09.2001 - 06.2019
- Solely managed all aspects of the business, from sourcing products to managing customer relationships and financial operations
- Developed and marketed new products, establishing a strong presence within the equestrian industry
- Grew the business to 250+ retail outlets nationally and 15 international outlets, achieving recognition for innovative product offerings
- Established long-lasting relationships with customers, suppliers, and retail staff, significantly increasing market share
- Created and designed the successful Top Tails product, which gained widespread recognition in the industry
Manager/Cast Driver/Crew Driver/Truck Operator
Transport Department
01.2004 - 03.2016
- Built and maintained relationships with industry professionals, clients, and crew members across multiple projects
- Negotiated quotes, hired and managed vehicles, and coordinated daily operations for large-scale film and television productions
- Led a team of drivers, allocating daily tasks and overseeing logistics for smooth operations
- Developed strong problem-solving and decision-making skills, particularly in managing complex logistics and vehicle maintenance
- Progressed from a casual driver to manager, earning the respect of colleagues and securing preferred status for job assignments
Education
High School Diploma -
Coffs Harbour High School
Coffs Harbour, NSWSkills
- Sales Leadership & Management
- Team Building & Training
- Customer Relationship Management
- Visual Merchandising & Retail Strategy
- Budget Management & Goal Setting
- Strong Communication & Interpersonal Skills
- Adaptability & Problem-Solving
- Product Development & Marketing
- Negotiation & Supplier Management
- Time Management & Organizational Skills
- Sales strategies
- Networking expertise
Accomplishments
- Brought a team from mid of the company in rankings to consistently being in the top 10.
- Grew PHP Professional Horse Products to 100 retail outlets in its first year, expanding to over 250 outlets nationwide.
- Successfully launched and marketed multiple product lines, gaining national recognition and respect.
- Developed and designed the Top Tails product, which remains a flagship offering within the industry.
- Recognized as a preferred driver and manager in the Transport Department for consistent reliability and strong relationships with clients and colleagues.
Interests
Timeline
Sales Manager
The Good Guys
11.2023 - Current
Team Leader, Cooking & White Goods Specialist
The Good Guys
03.2020 - 11.2023
Sales Assistant
Kitchen Warehouse
09.2019 - 02.2020
Manager/Cast Driver/Crew Driver/Truck Operator
Transport Department
01.2004 - 03.2016
Director/Owner
PHP Professional Horse Products
09.2001 - 06.2019
High School Diploma -
Coffs Harbour High School
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