- Cooking
- Music
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Animal Care
- Yoga
- Fashion and Style
Tatum Cooper
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Catering Team Member
Optus Stadium
04.2022 - Current
- Job at Optus Stadium- catering team member.
- Adhered to strict deadlines under pressure while maintaining consistency in the quality of food presentation and service delivery.
- Efficiently resolved any client concerns or issues, promoting a positive experience for ongoing business relations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized food and drinks.
Level 1 Basketball Referee
Perth Redbacks Basketball Association
12.2021 - Current
- Ensured player safety by closely monitoring on-court actions and addressing any violations promptly.
- Contributed to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators.
- Improved game fairness by accurately enforcing basketball rules and regulations.
- Expanded knowledge of official rules by participating in ongoing training sessions and workshops.
Volunteer
Perth Redbacks Basketball Association
02.2019 - Current
- Volunteering for Perth Redbacks Basketball Association merchandise department plus door roster which involves cash handling, eftpos and customer service
- Redbacks Assistant Coach for U12 girl's development squad
- Assisting in Aussie Hoops basketball program (includes one-on-one teaching with children with disabilities)
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
Casual Employee
City Beach
07.2023 - 10.2024
- Job at City beach as a casual employee
- Worked effectively in fast-paced environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Casual Employee
Hungry Jacks
11.2021 - 07.2022
- Job at fast food (experience in serving and cooking)
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Served food and beverages promptly with focused attention to customer needs.
Education
First Aid Certificate
Perth, WACPR Certificate
Perth, WAHigh School Diploma -
Ursula Frayne Catholic College
East Victoria Park09-2024
Certificate IV in Preparation For Health & Nursing -
Health Science Hub
Perth, WA09-2024
Construction White Card
09-2024
Certificate III in Health Services Assistance -
Health Science Hub
Perth, WA10-2023
RSA (Responsible Service of Alcohol -
Ursula Frayne Catholic College
Perth, WA08-2023
Hospitality Certificate II -
Ursula Frayne Catholic College
Perth, WA10-2022
Skills
- Organized and efficient
- Good work ethic
- Customer service
- Friendly, positive attitude
- Problem-solving
- Health and safety awareness
- Relationship building
- Teamwork and collaboration
Accomplishments
- Recipient of the Science Award in year 12 of highschool.
- Recipient of three Academic Excellent Awards in years 11 and 12 of highschool.
- At my basketball club (Perth Redbacks), I have won the Lorraine-Telfer award twice (over two years). This award goes to somebody who is “dedicated to work as a junior female volunteer”.
Interests
Languages
English
Native or Bilingual
Timeline
Casual Employee
City Beach
07.2023 - 10.2024
Catering Team Member
Optus Stadium
04.2022 - Current
Level 1 Basketball Referee
Perth Redbacks Basketball Association
12.2021 - Current
Casual Employee
Hungry Jacks
11.2021 - 07.2022
Volunteer
Perth Redbacks Basketball Association
02.2019 - Current
First Aid Certificate
CPR Certificate
High School Diploma -
Ursula Frayne Catholic College
Certificate IV in Preparation For Health & Nursing -
Health Science Hub
Construction White Card
Certificate III in Health Services Assistance -
Health Science Hub
RSA (Responsible Service of Alcohol -
Ursula Frayne Catholic College
Hospitality Certificate II -
Ursula Frayne Catholic College
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