Tatum Pearce
Nollamara,WA
Summary
A very well presented, professional 24-year-old with experience in practice managing, supervising, administration, surgical consulting, medical reception, patient services, dental assisting, customer service roles and data entry. Proven to work well as part of a team and individually. A hard working, dedicated and prepared individual who prides herself in having impeccable organisational skills and is willing to take on all tasks and responsibilities. Experienced Practice Manager successful at handling payroll administration and patient relations. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging of partnerships with patients, hospitals and specialty practices to extend patient care reach.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Western Cardiology
06.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 10 + clinics within the company, scheduling appointments, and handling patient inquiries.
- Assisted in all front of house reception duties + taking on additional responsibilities for both accounting and management teams.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Monitored front areas so that questions could be promptly addressed.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Practice Manager/Surgical Consultant/Receptionist
Glamour Cosmetic Surgery
06.2021 - 06.2023
- Handling all general reception duties.
- Answering all enquires via call, email, social media and online enquiries (Monday.com) and booking consultations with the surgeon.
- Uploading patient images, information and documentation while ensuring all is kept private.
- Patient handover after consultation with the surgeon to discuss booking surgery, payment plans, surgery after care and answering any questions patients may have.
- Scheduling surgeries and managing all presurgical requirements.
- Liaising with hospital and anaesthetist groups to arrange theatre dates.
- Confirming surgeries and ensuring payments by the patient are made 2 weeks prior to surgery.
- Assisting patients with payment plans (TLC, MediPay, Humm, ZipMoney) if needed.
- Creating theatre lists and sending to the hospital and anaesthetist 2 weeks prior to surgery.
- Ordering implants 2 weeks prior to surgery.
- Communicating closely with patients via phone call, email and text before and after surgery to ensure all advice is given and queries are answered.
- Arranging post op appointments.
- Ensuring patient satisfaction, addressing and resolving all patient issues.
- Developing policies and procedures for effective practice management and improving run of the clinic.
- Consulting with healthcare professionals on business decisions.
- Ensuring everything complies with AHPRA regulations.
- Ordering of all office and medical supplies.
- Paying invoices.
Surgical Consultant/Secretary
Just.Cos Surgery
10.2020 - 06.2021
- Patient handover after consultation with the surgeons to discuss booking surgery, payment plans, surgery after care and any question patients may have.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Liaised with hospitals and anaesthetist groups to arrange theatre dates.
- Confirmed surgeries and ensured payments by the patient are made 2 weeks prior to surgery.
- Created theatre lists and sending to the hospital and anaesthetist 2 weeks prior to surgery.
- Ordered Implants 2 weeks prior to surgery.
- Communicated closely with patients via phone call, email and text before and after surgery to ensure advice was given and queries are answered.
- Arranging post op appointments.
- Provided outstanding support to entire staff (3 surgeons, follow up nurses, patient services, reception and marketing team) which helped improve process flow and boosted efficiency.
- Developed close working relationships with all staff, directors, hospitals, anaesthetist groups and implant companies.
- Provided supervision and management to the reception, patient services and marketing team.
- Addressed all patient or team member issues and followed protocols to resolve problems.
- Relayed and discussed any issues, complaints or recommendations with directors.
- Hired and trained new staff and provided direct supervision and assistance when needed.
- Took on additional workload for receptionists, patient services and marketing teams if they were away or needed help.
- Ensured everything complies with AHPRA regulations.
- Ordered all office and medical supplies.
Head of Patient Services
Just.Cos Surgery
06.2020 - 10.2020
- Answered all surgical enquiries via phone call, email, social media and online enquiries (Trello).
- Encouraged consultation bookings with appropriate surgeon and met KPI's given by practice manager/ directors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; weekend, overtime and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Exceeded goals through effective task prioritization and great work ethic.
- Took on additional tasks for marketing team, receptionists and surgical consultant when needed.
Patient Services Officer/Dental Receptionist
Cosmetique And TX Smiles
02.2020 - 06.2020
- Handled all general reception duties.
- Opening and closing of clinic.
- Scheduled, rescheduled and cancelled patient appointments for 16 Cosmetique clinics Australia wide.
- Scheduled, rescheduled and cancelled patient appointments for 3 Dentists.
- Answered all dental and injectable enquiries regarding treatments and prices via phone call, email, social media and online enquiries (Trello).
- Encourage booking injectable and dental appointments/doing recalls and meeting KPI's.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Creating and discussing treatment plans and invoices.
- Obtaining payment from patients through HICAPS and doing EOD reports.
- Received laboratory results, dental and injectable stock and any mail to correct clinical staff members.
Dental Assistant/Receptionist
York Dental Surgery
06.2018 - 02.2020
- Scheduled appointments for new and existing customers on Dental 4 Windows, factoring in provider availability and scheduling loads.
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentist by handing appropriate tools and supplies needed for procedures.
Kitchen Hand/Cashier Team Lead
TNT Pizza And Takeaway
11.2014 - 02.2020
- Opening and closing business.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Prepped all food during downtime for expected busy periods
Book Keeper
Castle Hotel York
03.2018 - 06.2018
- Admin duties including filing, receiving and sending mail, answering phones and emails, making hotel bookings for customers.
- Ordered stock for bottle shop and bar.
- Maintained and processed invoices, deposits and daily summaries into accounting system (MYOB).
- Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
Education
High School Diploma -
Northam Senior High School
Northam, WA10.2017
High School Diploma -
York District High School
York, WA12.2015
Skills
- Well-presented, Self-motivated professional
- Organization and Time Management
- Flexible and Adaptable
- Verbal and Written Communication
- Problem Solving and Decision Making
- Employee Hiring, Training and Managing
- Customer Complaint Resolution
- Patient and Customer Service Skills
- Experience with MYOB, Dental 4 Windows, Praktika, Cliniko, Best Practice, Timely, Mondaycom, Canva and Later
Timeline
Medical Receptionist
Western Cardiology
06.2023 - Current
Practice Manager/Surgical Consultant/Receptionist
Glamour Cosmetic Surgery
06.2021 - 06.2023
Surgical Consultant/Secretary
Just.Cos Surgery
10.2020 - 06.2021
Head of Patient Services
Just.Cos Surgery
06.2020 - 10.2020
Patient Services Officer/Dental Receptionist
Cosmetique And TX Smiles
02.2020 - 06.2020
Dental Assistant/Receptionist
York Dental Surgery
06.2018 - 02.2020
Book Keeper
Castle Hotel York
03.2018 - 06.2018
Kitchen Hand/Cashier Team Lead
TNT Pizza And Takeaway
11.2014 - 02.2020
High School Diploma -
Northam Senior High School
High School Diploma -
York District High School
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