Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Singing
Work Availability
Quote
Timeline
Server
Taufa M Drikibau

Taufa M Drikibau

Summary

Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organisations skills. Clear understanding of time management and Customers Services Motivated kitchen leader offering dedicated experience in food preparation. High standards for taste and quality with expertise maintaining profitable margins. Superior communication and leadership skills. Dynamic food service professional within fast food landscape. Driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques as well as safe food-handling standards, demonstrated across 26 years of experience. Dynamic food service professional within fast food landscape. Driven toward continuous improvement and committed to going above and beyond to complete tasks and assist other team members. Well-versed in standard food prep techniques as well as safe food-handling standards, demonstrated across 5 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Supervisory position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Food & Beverage Specialist

Voyages Indigenous Tourism
05.2022 - 07.2023
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
  • Stocked ingredients, tracked expenses and maintained foodservice equipment in proper operating condition.
  • Assembled, stored and disposed of food using proper food handling, labelling and safety techniques.
  • Coordinated food preparation and timed completion to allow prompt serving of tasty, plentiful and nutritious food at correct temperature to valued customers.
  • Served attractive, appetizing meals and deployed proven tasting techniques to confirm quality, taste and palatability prior to service.
  • Set up [Number] line stations with proper tools and products, quality-checked foods and maintained line equipment.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
  • Controlled food cost and waste by selecting and using correct ingredients and amounts.
  • Embraced full responsibility for food quality and garnished artful dishes for maximum appeal to discerning customers.

Food & Beverage Services Manager

Intercontinental Hotels Group
11.2020 - 05.2022
  • Overseer day to day operations from Food and Beverage &[P&L] Purchasing, Training and Development
  • Guest Relations Officer, Wedding and Events Set up with Executions and Delivered, Inventories, Rostering wedding sales and business development, Attention and Eye to Detail with Brand Ambassador
  • Star Meeting Concierge [Assist File Executive], [Groups Reservations], [Groups Check-In]
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Practiced proper safety and sanitation standards.
  • Managed opening and closing shift kitchen tasks.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Trained and assisted new kitchen staff members.
  • Prepared ingredients for menu items.
  • Cooked menu items according to specified instructions.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared food items according to recipe to drive quality and consistency.
  • Kept kitchen up to code for health and safety inspections.
  • Understood cooking techniques and fundamentals to maximize safe food handling.
  • Maximized sales potential by properly prepping, storing, and rotating food products.
  • Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
  • Interacted with customers to address kitchen-related complaints and praise.
  • Prepared meals with special accommodations for those with allergies.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Handled portion control activities according to specified instructions provided by chef.
  • Planned order execution to simultaneously deliver items ordered together.

Restaurant Manager

Hilton Fiji Beach Resort & Spa.
09.2019 - 11.2020
  • Meet and Greet Event Organizers, Give them Hotel Tour and Information they need to know
  • Facilitate Site
  • Inspections for Potential Prospects, Working Closer with Banquet Managers, Event File Mangers
  • Housekeeper Executives, Front Office Managers, Food and Beverage Managers to Achieve Companies Vision and Mission from a Business Perspective
  • Personal
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Developed unique events and special promotions to drive sales.
  • Purchased food and cultivated strong vendor relationships.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maximized quality assurance by completing frequent line checks.
  • Coordinated with catering staff to deliver food services for special events and functions.

Restaurant Supervisor and Wedding Coordinator

Muri Beach Club Hotel Rarotonga
03.2016 - 07.2019


  • Oversaw setup and breakdown of wedding decorations and supplies.
  • Worked closely with clients to develop personalized wedding plan that fit within budget.
  • Collaborated with bridal couple to achieve expectations and vision for wedding.
  • Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
  • Planned and created centre-piece , bouquets and floral arrangements for decorating wedding venues.
  • Scheduled appointments with potential clients to discuss wedding plans.
  • Organized logistics and prioritized tasks for small to large-scale weddings.
  • Established and managed communications with vendors, confirming service and supply delivery.
  • Developed and adhered to timelines to keep ceremony and reception running smoothly.
  • Supervised personnel and directed in wedding task administration and completion.
  • Helped bridal couple select wedding decorations and floral arrangements, menus and music.
  • Drafted wedding contracts and other documentation for review with clients and to obtain signatures.
  • Coordinated with vendors in securing necessary supplies and services for wedding.
  • Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
  • Liaised between wedding venues, vendors and engaged couple to help plan and deliver successful event.
  • Created and managed online presence to reach larger audience of clientele.
  • Assisted with vendor contracts, negotiating rates and terms with wedding suppliers.
  • Trained and supervised event staff to complete tasks on time.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Developed detailed event reports, documenting all aspects of each event.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Utilized social media to promote events and increase attendance.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Implemented protocols and procedures to effectively manage planning process.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Monitored and controlled event expenditures to meet budgets.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Produced concept plans for high-profile corporate meetings and events.
  • Coordinated travel and accommodations for event attendees.
  • Developed and distributed event surveys to gather feedback and assess event success.
  • Oversaw event registration process by collecting and tracking attendee information.

Star Meeting Concierge /Hotel Duty Manager /Sales Executive

Sheraton Hotel & Convention Centre Fiji
05.2012 - 03.2016
  • Provided services efficiently and with high level of accuracy.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Provided exceptional service and assistance to guests upon check-in.
  • Supervised team of [Number] front desk agents and helped to resolve issues arising during shifts.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Prepared monthly resort audits for review.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Increased customer service ratings through personable service.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Developed and implemented marketing strategies to promote hotel services.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Implemented successful strategies to increase customer satisfaction.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Created and managed accurate occupancy forecasts and budgets.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Fostered safe lodging environment with reliable and effective security services.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Developed and implemented promotional strategies to increase occupancy.
  • Oversaw day-to-day operations of [Number]-room hotel with staff of [Number] employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Assisted with development and distribution of marketing materials for facility.
  • Negotiated with vendors to obtain favourable rates for goods and services while maintaining good working relationships.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Banquet Operations Manager

Taufa Drikibau
01.2009 - 03.2016
  • Accor Leadership Development Programme & Time Management
  • Customer Services Going the Extra mile
  • Accor Hospitality Programme - Customers Services.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and maintained relationships with external vendors and suppliers.
  • Analyzed and reported on key performance metrics to senior management.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Devised processes to boost long-term business success and increase profit levels.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Raised property accuracy and accountability by creating new automated tracking method.

Netball Team Manager

Fiji National University
02.2006 - 02.2006
  • Awards
  • FNU Nagana Netball Team
  • For Namaka Campus Nadi
  • I voluntarily fund our Logistics, Development, Training and Fitness
  • Implement strategies for Extra Funding's
  • Seek Sponsors for gears and uniforms
  • Request and Seek Assistance for Camping and Team Bonding
  • Effective Communication with fluent writing and speaking of English
  • Awarded Winners in the Women's Divisions
  • Award Winners in the Men's and Mix Divisions and
  • Runners Up on Men's Divisions
  • Seek Sponsorship for our Break Up., Modules 1 & 2 - National Occupational Health and Safety Services Accredited Training Course for Healthand Safety Health and Safety Representative and Committee Members of Sofitel Fiji Resort and Spa.

Education

Bachelor's Degree - Hospitality Operations & Management

Communication for Business - undefined

Bachelor of Hospitality And Tourism Management Ops - Tourism Operation And Management

Fiji Institute of Technology - Currently FNU- Fiji National University
Fiji National University
12.2023

No Degree - Hotel, Motel, And Restaurant Management

Australia-Pacific Technical College (APTC)
03.2020

High School Diploma -

Levuka Public School
Levuka Fiji
12.2000

undefined

Yat Sen Primary School
1994

Skills

  • Personal Skills
  • Communication, Team Player, Problem Solving, Time Management, Critical Thinking, Hard
  • Communication Skills, Task-Oriented Skills, Methodologies, Work Ethic, Dependability and
  • Empathy
  • Regulatory Requirements
  • Cooler Stocking
  • Portion Control
  • Shift Checklists
  • Meal Preparation
  • Phone Orders
  • Special Requests
  • Staff Supervision
  • Menu Development
  • Proper Storage Procedures
  • Food and Beverage Preparation
  • Cost Efficiency
  • Upscale Dining
  • Cash Register Operations
  • Table Setting Arrangements
  • Guest Experiences
  • Suggestive Selling
  • Guest Inquiries
  • Menu Inquiries
  • Buffet Maintenance
  • Dining Room Cleanup
  • Customer Loyalty
  • Place Settings
  • Glassware Polishing
  • Food Measurements
  • Billing and Payment Processing
  • Dietary Restrictions
  • Timely Food Delivery
  • Room Inventory
  • Kitchen Support
  • Food Production
  • Guest Relations
  • Order Management
  • Trash Removal
  • Reception Service
  • Cocktail Knowledge
  • Cooking Procedures
  • Customer Preferences
  • Operational Efficiency
  • Inventory Management
  • Customer Deliveries
  • Attentive to Detail
  • Customer Seating
  • Shift Work

Accomplishments

  • Taufa Maravunawasa Drikibau
  • APTC Alumni
  • Certificate of Completion Digital Literacy Essential
  • Communications Technology for Business Success
  • Taufa Drikibau
  • Hilton Charlotte University Place
  • Training Facilitation Skills
  • Learning Certification Level 1
  • Human Trafficking - Recognizing the Signs
  • Taufa Drikibau
  • Ministry Of Labour, Industrial Relations & Productivity

Certification

CERTIFICATIONS
Taufa Maravunawasa Drikibau
APTC Alumni
•Certificate of Completion Digital Literacy Essential •Communications Technology for Business Success.
Taufa Drikibau
Hilton Charlotte University Place
 Training Facilitation Skills
 Learning Certification Level 1
 Human Trafficking - Recognizing the Signs.
Taufa Drikibau
Ministry Of Labour, Industrial Relations & Productivity
Feb 2006 - Feb 2006
• Modules 1 & 2 - National Occupational Health and Safety Services Accredited Training Course for Health and Safety Health and Safety Representative and Committee Members of Softer Fiji Resort and Spa.
Taufa Drikibau
Academic Abhor - New Zealand Jan 2006 - Dec 2006
 Accor Leadership Development Programme & Time Management
 Customer Services Going the Extra mile
 Accor Hospitality Programme - Customers Services.
Licenses: Taufa Maravunawasa Drikibau Driver's License
Full License Classes 1 & 2
License #: 883879 Expiry Date: 30 /03 /2023
17 Matavolivoli, Votualevu, Nodi Fiji Islands

Singing

Help lower Stress, Boost immunity and Lung Functions, Improve Mental Heath and help coping with physical and emotional pain

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Food & Beverage Specialist

Voyages Indigenous Tourism
05.2022 - 07.2023

Food & Beverage Services Manager

Intercontinental Hotels Group
11.2020 - 05.2022

Restaurant Manager

Hilton Fiji Beach Resort & Spa.
09.2019 - 11.2020

Restaurant Supervisor and Wedding Coordinator

Muri Beach Club Hotel Rarotonga
03.2016 - 07.2019

Star Meeting Concierge /Hotel Duty Manager /Sales Executive

Sheraton Hotel & Convention Centre Fiji
05.2012 - 03.2016

Banquet Operations Manager

Taufa Drikibau
01.2009 - 03.2016

Netball Team Manager

Fiji National University
02.2006 - 02.2006

Bachelor's Degree - Hospitality Operations & Management

Communication for Business - undefined

Bachelor of Hospitality And Tourism Management Ops - Tourism Operation And Management

Fiji Institute of Technology - Currently FNU- Fiji National University

No Degree - Hotel, Motel, And Restaurant Management

Australia-Pacific Technical College (APTC)

High School Diploma -

Levuka Public School

undefined

Yat Sen Primary School

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