Taufiqul Sohan
Bankstown,NSW
Summary
Highly professional individual with a strong foundation in customer service and information technology. Currently pursuing a Bachelor of Business and Information Technology at Torrens University, Australia. Adept at providing excellent customer service, managing complex IT-related tasks, and efficiently resolving technical issues. Eager to apply my knowledge and skills in an IT environment to contribute to organizational success and professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Advisor (Casual)
Louis Vuitton Australia
Sydney Airport
09.2022 - Current
- Engaged in high-level customer service, product knowledge sharing, and complaint resolution.
- Establish and maintain long-term relationship with clients.
- Product promotion and recommendation to the clients.
- Managing financial transaction and processing payments.
- Preparing merchandise and designing displays.
- Maintain weekly and monthly KPI with consistency.
- Daily and weekly meetings & presentation.
- Handling clint complaints within legal frameworks.
Business Development Manager (Casual)
Zero Waste Australia
Australia
01.2022 - Current
- Conducted market research, strategy development, and client relationship management.
- Work well under pressure and drive business.
- Exceptional time management skills.
- Experience with CRM
- Strong organizational and research abilities.
- Proposal and presentation preparation
Rental Service Supervisor (Part-time)
Europcar Australia
06.2022 - 07.2023
- Handling corporate clients and maintain relationship other stakeholders
- Proficient in using computers, software and other equipment’s
- Upselling insurance, Cross selling other relevant gears
- Execute customer transactions Vendor management and Relationship Management
- Maintain bookings with 100% rate of accuracy Prepare reports on recorded amounts of all transactions daily
- Highly professional, Solution based, and friendly customer service
- Customer complaint handling, incident reporting and with legal frameworks.
- Maintain weekly and monthly KPI with consistency
Sales Consultant (Part-time)
Tommy Hilfiger Australia
03.2022 - 04.2023
- Highly professional, Solution based, and friendly customer service
- Maintain relationships with Franchisors and other stakeholders
- Order Placement Inventory management and reporting
- Helping customers with their shopping
- Providing recommendations to customers
- Managing financial transactions and processing payments
- Preparing merchandise and designing displays
- Maintaining a clean and tidy space
Education
Bachelor of Business and Information Technology -
10.2024
Status: Current Student
BUSINESS ANALYSIS
Skills
- Effective communication and active listening skills, fluent in multiple languages
- Excellent time management and multi-tasking abilities
- Programming Language
- Basic Math
- Data Management
- Analytical Thinking
- Troubleshooting
- Flexible and Adaptable
- First Aid/CPR
- Team Management
- Trend analysis expertise
- Project Management
Certification
- Computer Office Applications
- Web Development (Python & WordPress)
- Certificate IV in Real Estate
- Certificate III & IV in Ageing Support
- First Aid & CPR
- Digital Marketing
References
A. Paul Hughes
Store Manager-Louis Vuitton
Sydney Airport-Australia
Mobile: 0403 106 981 Email: paul.hughes@louisvuitton.com
B. Jubayer Miah
Director-Zero Waste Services
Mobile:0421 819 860 Email: itsjubayer@yahoo.com
Hobbies and Interests
- Fashion
- Modern Technology
- Traveling
- Sports
- Volunteering
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Hindi
Full Professional
Urdu
Full Professional
Timeline
Client Advisor (Casual) - Louis Vuitton Australia
09.2022 - Current
Rental Service Supervisor (Part-time) - Europcar Australia
06.2022 - 07.2023
Sales Consultant (Part-time) - Tommy Hilfiger Australia
03.2022 - 04.2023
Business Development Manager (Casual) - Zero Waste Australia
01.2022 - Current
Torrens University - Bachelor of Business and Information Technology,
Habibullah Bahar University - , BUSINESS ANALYSIS