Taulapu Apoiliu

Responsibilities

Customer Interaction:
Answering phone calls, emails, and chat inquiries.
Greeting and assisting customers in person.
Handling customer complaints, providing appropriate solutions and alternatives.

Problem Solving:
Resolving product or service problems by clarifying the customer's complaint.
Determining the cause of the problem.
Selecting and explaining the best solution to solve the problem.
Expediting correction or adjustment.
Following up to ensure resolution.

Product/Service Knowledge:
Maintaining a thorough understanding of the company's products or services.
Staying updated with changes or developments in the company’s offerings.
Educating customers about product features and benefits.

Product/Service Knowledge:
Maintaining a thorough understanding of the company's products or services.
Staying updated with changes or developments in the company’s offerings.
Educating customers about product features and benefits.

Record Keeping:
Documenting interactions and transactions with customers.
Recording details of inquiries, complaints, and comments, as well as actions taken.
Keeping accurate records of customer interactions and ensuring all information is logged in the appropriate systems.

Customer Relationship Management:
Building sustainable relationships and trust with customer accounts through open and interactive communication.
Managing a large number of incoming calls, emails, or chat messages.
Providing accurate, valid, and complete information by using the right methods/tools.

Feedback and Improvement:
Gathering customer feedback and sharing it with the relevant departments for improvement.
Identifying and assessing customers’ needs to achieve satisfaction.
Continuously improving customer service procedures, policies, and standards.

Sales and Promotion:
Upselling products and services.
Informing customers of promotions, sales, or new products.
Assisting with orders, refunds, or exchanges.

Roles

Frontline Support:
Acting as the first point of contact for customers seeking assistance with products or services.

Liaison:
Serving as a bridge between customers and other departments within the company to resolve issues and improve services.

Advisor:
Providing guidance and advice to customers on product usage, service features, and other queries.

Mediator:
Handling conflicts and negotiating with customers to reach a satisfactory resolution.

Quality Assurance:
Monitoring and evaluating the quality of customer service interactions.
Ensuring compliance with company policies and procedures.

Trainer:
Training new customer service representatives on company policies, procedures, and best practices.
Sharing tips and strategies for handling various customer scenarios.

Roles and Responsibilities

Staff Management: Hiring, training, scheduling, and supervising bartenders and bar staff.

Inventory Control: Managing stock levels, ordering supplies, and maintaining inventory records.

Customer Service: Ensuring customer satisfaction by addressing complaints and ensuring a positive bar experience.

Quality Control: Monitoring drink preparation, presentation, and adherence to health and safety regulations.

Financial Management:

Managing cash flow, sales reporting, and handling transactions.

Cleanliness and Maintenance:

Ensuring the bar area is clean and equipment is properly maintained.

Promotions and Events:

Organizing bar promotions, events, and marketing activities to boost sales.