Taupouna Luanuu Tuaifaiva
Brisbane
Summary
Results-driven supervisor with expertise in team leadership and operational efficiency. Committed to fostering a positive work environment and ensuring safety compliance while enhancing customer satisfaction through effective communication.
Dedicated professional skilled in customer relationship management and conflict resolution. Proven ability to lead teams in achieving operational goals and delivering exceptional service, ensuring safety and compliance while enhancing stakeholder engagement.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
Work History
Supervisor representative
Burndy C.S.S
Acacia Ridge
06.2023 - Current
- Led strategic initiatives to enhance stakeholder engagement and collaboration.
- Developed and implemented policies to strengthen organizational effectiveness.
- Coordinated cross-departmental projects to align objectives and resources.
- Representative of a supervisor when not around
- Making sure that the team is looking after properly and follow procedures to achieve goals of each day or week
- Believe in team work makes the dream work by tagging along with the team and helping them out in picking and packing orders for customers
- Shipping orders while serving customers at the same time in order to achieve customer’s satisfaction
- Making sure that everything is under control through the whole day
- Highly prioritised the team’s safety and efficiency through out the day while making sure that each order is packed and stabled for delivery or pick up.
- Collaborating with the team members to ensure that they have the right equipment for each task
Team Leader
Burndy C.S.S
Acacia Ridge
10.2022 - Current
- Led a team to ensure operational efficiency and safety compliance.
- Coordinated daily tasks and workflows among team members and departments.
- Trained new staff on company policies and workplace procedures.
- Facilitated communication between management and team for project updates.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Worked closely with human resources to support employee management and organizational planning.
- Set specific goals for projects to measure progress and evaluate end results.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Championed the adoption of new technologies to improve team productivity and service delivery.
Replenishment Team Member
Burndy c.S.S
Acacia Ridge
08.2020 - Current
- Assisted in training new hires on replenishment procedures.
- Maintained cleanliness and safety standards in work areas.
- Transported received inventory to storage location and organized according to warehouse plan.
- Kept sales floor and stockroom neat and clean.
- Organized stock shelves for optimal product placement.
- Monitored inventory levels to ensure sufficient stock was available at all times.
- Operated forklifts, pallet jacks, and other material handling equipment safely and efficiently.
- Collaborated with management team to develop new strategies for improving replenishment processes.
- Bagged, labeled and boxed items to prepare for stocking and customer order fulfillment.
- Checked orders against invoices to ensure accuracy of shipments.
- Packed and unpacked items, checking breakables before stocking on shelves.
Labelling and Shipping order
Burndy C.S.S
Acacia Ridge
01.2019 - Current
- Completed day-to-day duties accurately and efficiently.
- Ensure that all orders are labeled and manifested before the end of each day
- Ensure that each order has been shipped out the stock from the system
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Operated a variety of machinery and tools safely and efficiently.
- Making sure that each order is being shipping under the correct method of handling and shipping
Customer Service Representative
Burndy C.S.S
Acacia Ridge
11.2018 - Current
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Collaborated with team members to streamline service processes and workflows.
Picking Packer
Burndy C.S.S
Acacia Ridge
11.2018 - Current
- Packed customer orders accurately using warehouse management systems.
- Organized inventory by categorizing products for efficient retrieval.
- Conducted quality checks on incoming and outgoing shipments.
- Collaborated with team members to streamline packing processes.
- Loaded and unloaded materials from delivery trucks promptly.
- Assisted in training new staff on packing procedures and safety practices.
- Sorted and packaged products to prepare for processing or shipment.
- Packed orders for shipment in accordance with customer requirements.
- Maintained a positive attitude while working under pressure in a fast-paced environment.
- Organized and maintained storage areas, including shelves, bins, racks, and pallets.
- Utilized RF scanners to accurately process orders according to customer requirements.
- Communicated effectively with colleagues and supervisors regarding work assignments.
- Operated material handling equipment following safety protocols at all times.
- Checked for accuracy of order fulfillment prior to packaging.
- Assisted in cycle counting activities when requested by supervisors.
- Participated in training sessions related to new technologies or processes implemented within the warehouse.
- Performed daily inspections of the warehouse facilities and reported any issues to supervisors promptly.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Placed products on conveyors for final wrapping and shipment.
- Read orders to verify attributes and quantities of merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
Education
Foundation of Commerce - Accounting And Finance
University of Samoa
Samoa, Samoa 01.2015 - 12.2016
Auckland Girls Grammat School
Auckland , AucklandSkills
- Customer relationship management
- Team collaboration
- Employee training
- Problem solving
- Attention to detail
- Time management
- Safety compliance
- Task prioritization
- Problem-solving
- Team building
- Excellent communication
- Multitasking capacity
- Self motivation
- Packing accuracy
- Warehouse operations
- Material handling
- Team leadership
- Process improvement
- Forklift operation
- Replenishment processes
- Conflict resolution
- Effective communication
- Stock absorption
- Order shipping
- Labeling procedures
- Shipping and receiving tracking
- Shipping label preparation
- Order processing
- Customer focus
- Customer support
- Complaint handling
References
References available upon request.
Timeline
Supervisor representative
Burndy C.S.S
06.2023 - Current
Team Leader
Burndy C.S.S
10.2022 - Current
Replenishment Team Member
Burndy c.S.S
08.2020 - Current
Labelling and Shipping order
Burndy C.S.S
01.2019 - Current
Customer Service Representative
Burndy C.S.S
11.2018 - Current
Picking Packer
Burndy C.S.S
11.2018 - Current
Foundation of Commerce - Accounting And Finance
University of Samoa
01.2015 - 12.2016
Auckland Girls Grammat School