Summary
Overview
Work History
Education
Skills
References
Timeline
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Tauriess Whiu

Maryborough,QLD

Summary

Dynamic professional with a proven track record in operations leadership and customer service excellence. Skilled in relationship building and proficient in software, I have driven revenue growth and enhanced client satisfaction through strategic business development and effective team management.

Overview

10
10
years of professional experience

Work History

Nail Technician - Owner Operator

Cartel Beauty Co
Maryborough, QLD
12.2022 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Carried out salon administrative duties, such as answering phones, booking appointments, handling transactions and Bookkeeping.

Owner Operator

Hervey Bay Op Shop
Hervey Bay, QLD
02.2016 - 12.2023

Developed and implemented effective business strategies.

Oversaw team operations and management of payroll/rostering.

Drove revenue growth through effective sales strategies.

Maintained detailed records of financial activities.

Coordinated monthly financial reports.

Management of Incoming Donations and assortment

Disbursement of funds to various charity organisations.

Property Manager

Century 21
Hervey Bay, QLD
01.2015 - 12.2016
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Education

Certificate III - Hairdressing/Barber

TAFE QLD
QLD
12.2021

Certificate III - Nail Technology

TAFE QLD
QLD
12.2018

Skills

  • Customer service
  • Time management
  • Relationship building
  • Client consultation
  • Verbal and written communication
  • Operations leadership
  • Training and coaching
  • Financial administration

References

Bonnie Irwin

TAFE QLD - Teacher Hairdressing

07 4120 6220

Community Solutions INC

Rose Coyle

rose.coyle@communitysolutions.org.au

07 4334 0288

Skye Green

Hervey Bay Op Shop Volunteer

0401 851 218

Timeline

Nail Technician - Owner Operator

Cartel Beauty Co
12.2022 - Current

Owner Operator

Hervey Bay Op Shop
02.2016 - 12.2023

Property Manager

Century 21
01.2015 - 12.2016

Certificate III - Hairdressing/Barber

TAFE QLD

Certificate III - Nail Technology

TAFE QLD
Tauriess Whiu