Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tauseef Ehsan

Melton West,VIC

Summary

Proven leader and effective communicator, adept in customer service and team leadership, significantly improved customer satisfaction at Fran Coffee Pty Ltd. (Muffin Break). Leveraged relationship-building and customer needs assessment skills to enhance team collaboration and boost sales performance. Demonstrated flexibility and reliability, contributing to a positive and results-driven work environment. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Retail Cashier

Bp Kingsville
03.2023 - 11.2023
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained clean and organized workspace, promoting positive shopping experience for customers.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

Sales and Marketing Representative

Total Cleaning Supplies
05.2022 - 12.2022
  • Followed through with leads to close sales over phone, in office and during external consumer engagements.
  • Expanded market reach by conducting thorough industry research and identifying potential new clients.
  • Developed customized sales presentations for key clients, resulting in increased business partnerships.
  • Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
  • Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.

Retail Assistant

Central Cleaning Supplies
01.2021 - 03.2022
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Store Manager

Fran Coffee Pty Ltd. ( Muffin Break)
02.2020 - 12.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Supervised guests at front counter, answering questions regarding products.

Christmas Casual Retail Assistant

Mayer
07.2019 - 01.2020
  • Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
  • Boosted customer satisfaction by providing exceptional service and product knowledge.
  • Greeted customers warmly upon entering the store, fostering a welcoming atmosphere conducive to sales success.
  • Collaborated with team members to meet daily sales targets and provide outstanding customer experiences.
  • Balanced multiple responsibilities, including cashier duties, floor assistance, and fitting room support as needed during peak periods.
  • Managed inventory effectively, ensuring timely replenishment of high-demand items during the holiday season.
  • Participated in staff meetings, sharing ideas for improving store performance during the busy holiday season.

Shift Manager

Subway
02.2014 - 07.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Shift Supervisor

Pepperoni's Pizza
12.2011 - 08.2013
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.

Regional Manager

Pak Qatar Takaful Ltd
02.2008 - 09.2011
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Boosted brand growth by devising strategic network and marketing tactics.
  • Secured key accounts with customized sales presentations showcasing unique value propositions tailored to prospective clients'' needs.

Education

MBA - Marketing

University of Central Punjab
Lahore Pakistan
01.2008

Skills

  • Customer Service
  • Flexible Schedule
  • Teamwork and Collaboration
  • Reliability and punctuality
  • Team Leadership
  • Customer Needs Assessment
  • Relationship Building

Languages

Urdu
Full Professional
Punjabi
Professional Working

Timeline

Retail Cashier

Bp Kingsville
03.2023 - 11.2023

Sales and Marketing Representative

Total Cleaning Supplies
05.2022 - 12.2022

Retail Assistant

Central Cleaning Supplies
01.2021 - 03.2022

Store Manager

Fran Coffee Pty Ltd. ( Muffin Break)
02.2020 - 12.2021

Christmas Casual Retail Assistant

Mayer
07.2019 - 01.2020

Shift Manager

Subway
02.2014 - 07.2018

Shift Supervisor

Pepperoni's Pizza
12.2011 - 08.2013

Regional Manager

Pak Qatar Takaful Ltd
02.2008 - 09.2011

MBA - Marketing

University of Central Punjab

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Tauseef Ehsan