TAUYA MARANGARIRE
Perth,WA
Summary
I am an agile and experienced Digital Banking, Cards and Payments enthusiast and strategist with over 20 years of experience covering both Issuing and Acquiring strategy formulation and implementation. Leveraged on extensive knowledge and experience in designing, launching, and supporting of card programs, merchant, payment and Fintech solutions. Proven expert in development and execution of market differentiation strategy, market penetration, merchant acquiring strategy, new initiatives, solutions, business plans, marketing and usage initiatives aligning with market dynamics. Demonstrated record of accomplishment in Growth, Business Development, Sales, and Integrated Relationship Management Strategies in a fast-paced environment. Motivational team leader with proven record in leading and driving teams to achieve and exceed set goals or objectives and optimising customer experiences. Excellent metric, analytical and communication skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Merchant Sales and Relationship Manager
CBZ Bank Ltd
08.2021 - 01.2025
- Developed and implemented merchant success strategy aligning with the bank's overall business objectives and market dynamics
- Oversaw and lead the merchant acquiring team, provided leadership, mentorship and professional development opportunities that increased business from turnover and utilisation of below US$1 Million to US$5 Million per month
- Provided strategic direction to a skilled cross functional team, achieving a customer-focused high-performance culture and surpassing budget targets by 43%
- Recruited and onboarded a diverse portfolio of merchants, achieving a 400% increase in transaction volumes across Listed Companies, SMEs, Government and other sectors
- Lead initiatives to enhance the onboarding experience and adoption of payment platforms amongst merchants
- Coordinated the digital channels utilisation strategy across various Digital channels, enhancing usability and accessibility for merchants
- Negotiated contracts for merchant commission fees aligning with the bank's acquiring strategy
- Established metrics and KPIs used to measure the success and performance of merchant engagement initiatives and generated insights for continuous improvement
- Addressed client and Agent queries providing end-to-end solutions, delivering exceptional customer service that improved client experience developing strong relationships and customer loyalty
- Negotiated contracts on behalf of the bank including merchant commission fees, agent fees and other relevant charges
- Overall management of the Bank's digital banking and acquiring business
- Performance Management, tracking and analysis of KPIs
- Fostered strong relationships with key merchants building profitable relationships achieving a portfolio turnover exceeding US$5 Million monthly
- Identified merchant payment needs, understanding their needs and challenges and offered tailored solutions developing strong relationships and increased consumer loyalty
- Collaborated with product, sales and marketing teams to ensure alignment in delivering vales to merchants
- Managed diverse promotional offers with merchants to ensure accurate execution while retaining significant value for both parties
- Developed and executed strategies for attracting quality merchants, strengthening B2B relationships, and enhancing overall business growth
- Trained merchants on card acceptance, PCIDSS and card information security resulting in a chargeback rate of under 0.5%, demonstrating effective risk management and consumer protection
- Organized Card and Digital Fraud awareness campaigns in collaboration with MasterCard and Visa International, enhancing stakeholder knowledge and security awareness
- Generated and analyzed product performance metrics and insights, merchant feedback and performance data, tracked market and customer expectations, trends, needs and requirements and used them in product enhancements and developing new products and actionable strategies
- Formulated business cases for new products, product analysis and enhancements to meet customer needs
- Developed bespoke end to end solutions and payment products to enhance customer experience and loyalty
- Developed sales strategy and go to market strategy for new products
Merchant Consultant
CBZ Bank Ltd
01.2012 - 08.2018
- Streamlined payment processing systems for improved efficiency and reduced error rates.
- Developed comprehensive reports that analyzed the performance metrics of merchant accounts contributing to data-driven improvement plans.
- Improved operational efficiency by implementing new technology solutions that streamlined payment processing tasks.
- Managed a diverse portfolio of accounts while maintaining high levels of customer satisfaction through regular communication and timely issue resolution.
Card Issuing and Operations Officer
CBZ Bank Ltd
03.2002 - 12.2011
- Positioned bank as top national issuer through strategic management of card programs.
- Executed cohesive card product strategy enhancing issuance and activation.
- Established and tracked key performance indicators, studying industry trends to guide product development.
- Streamlined Digital and Mobile Banking system adoption through meticulous verification of incoming requests.
- Implemented access controls to enhance security in financial systems.
- Drafted and analyzed AML reports detailing fraud thresholds.
- Streamlined business workflows and fee collection systems to reach 95% operational efficiency.
- Streamlined management of round-the-clock customer interactions for improved resolution.
Education
MSc - Banking and Financial Economics
NUST
Bachelor of Commerce Honors Degree - Banking
NUST
Diploma - Banking
Institute of Bankers of Zimbabwe
Certificate - e-Commerce and Risk Management
Visa Business School
Skills
- POS
- IPOS
- Cloud
- E-commerce
- 3D Secure
- Payment Gateways
- Chargebacks
- Tokenization
- QR Code Acquiring
- Click 2 Pay
- EMV
- PCIDSS
- Data Analytics
- Product Management
- Payment Processing
- Reporting and Data Analytics
- Costing
- Budget forecasting
- Web Designing
- Financial Management
- Customer Support
- Performance Management
- Leadership
- Relationship Management
- Account Management
- Collaboration
- Problem Solving
- Responsible
- Clarity
- Integrity
- Process Improvements
- Confidentiality
Certification
- Certified Google Digital Marketer.
- IOBZ Trust Bank Award - Best Student in Information Technology.
Education And Professional Qualifications
- MSc in Banking and Financial Economics (NUST)
- Bachelor of Commerce Honors Degree in Banking (NUST)
- Institute of Bankers of Zimbabwe Diploma in Banking (AIOBZ)
- Certificate in e-Commerce and Risk Management - (Visa Business School)
Timeline
Merchant Sales and Relationship Manager
CBZ Bank Ltd
08.2021 - 01.2025
Merchant Consultant
CBZ Bank Ltd
01.2012 - 08.2018
Card Issuing and Operations Officer
CBZ Bank Ltd
03.2002 - 12.2011
MSc - Banking and Financial Economics
NUST
Bachelor of Commerce Honors Degree - Banking
NUST
Diploma - Banking
Institute of Bankers of Zimbabwe
Certificate - e-Commerce and Risk Management
Visa Business School
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