Tavi Halangoda

• Capitalized on sales opportunities for key products, keeping costs low
• Communicated with carriers to confirm delivery windows and reduce shipment delays
• Supported customers by maintaining positive business relationships with key personnel (depots, terminals and customs etc.) and consistently meeting needs
• Depot container stock control and performance at Fremantle and Adelaide ports and managing Export Releases
• Balancing of export cargoes on different routed vessels and checking customer pre-receival advice details
• Flow control, forecasting and ensuring positive equipment availability by proactively analyzing changing conditions
• Arranging transport for empty containers to the terminal
• Reduced budget overages by addressing claims for lost or damaged equipment
• Supported shipping department operations and inventory control with proactive handling of logistics needs

• Oversaw Bills of Lading release and Internet bill handling Data Entry
• Manifest processing for Government Statutory Bodies Liaison with shippers for document related matters such as Change of Destination
• Co-ordinate with company overseas offices for Bill of Lading and manifest amendment Issuance of Manifest correctors
• Answered customer inquiries via telephone, email and face-to-face contact.
• Managed daily operations of the Customer Service Department.
• Answered phone with positive attitude and asked questions to better understand customer needs.
• Provided customer service in a courteous and professional manner.
• Monitoring unbilled charges
• Handle receivable elsewhere payments and OBL lodgment for import shipments
• Managed to release Bill of Ladings for the routes handled to customers on time.

• Maintenance of service/vessel/voyage information for all Principals in the system including codes and translation tables
• Handling of different Bulk, Liner and Pure Car Carrier trades
• Managing Import and Export EDI manifests data processing and transmissions, including Australian Customs, Shipping Terminals & Port Authorities
• EDI error rectification in Crossfire for data to & from our EDI partners
• Maintenance of Customer database in the system and harmonization with the Global Web system
• General regular reporting and processing month end stats and checking invoices
• To liaise with internal, external and international stakeholders to ensure efficient service delivery.

• Liaising with ship owners to assign crew on board for their respective fleet
• Processing all the varying formalities required for each approved candidate assigned
• Verifying qualifications and conducting reference checks
• Looking after each seafarer's disbursements and keeping the database up to date for each seafarer

Managed to increase the crew pool for the assigned Principal from 75 to 175 for the principal.

• Assisted with developing, planning and implementing strategies to promote large- and small-scale events
• Supported event manager during client meetings to discuss events objectives and goals
• Maintained strict budgets with effective expense controls and thorough planning
• Secured facility spaces with favorable contract negotiations with hotels and convention centers
• Handled invoice management and post-event review and processing

Managed to complete a tech launch event successfully using 20% less than the budgeted cost managing a team of 10.

• Liaison with personnel of Control Union International offices/ clients/ subcontractors/ vessel agents/ loading and discharging port for execution of jobs
• Issuing reports, checking the accuracy of documents, certificates and raising invoices for each operation
• Mail out and Email necessary documents/dispatch samples to clients and laboratories
• Arrange work-related travel and accommodation for company employees
• Scheduling of inspection and survey roster for company employees according to vessel schedules at port

Completed and sent reports & results ahead of time to stakeholders and assisted in implementing ISO 9001 standards and procedures in the company.