Tavi Halangoda
Melbourne,Australia
Summary
Professional administrative support professional with proven ability to enhance office efficiency and support team dynamics. Known for reliability and flexibility to adapt to changing priorities, ensuring seamless operations. Expertise in document management, communication, and problem-solving fosters productive work environment.
Overview
13
13
years of professional experience
Work History
Administrative Officer
Chisholm Institute
09.2024 - Current
- Delivering high-level customer service to students, staff, and employers, ensuring timely responses to enrolments, traineeships, and apprenticeship support inquiries.
- Process student enrolments, transfers, withdrawals and monitor absenteeism while maintaining a centralized electronic filing system for reliable record-keeping.
- Assisted in preparing regular and ad-hoc reports and executed administrative duties to support students and staff.
- Use of Strata, Celcat and Moodle softwares for attendance, timetabling and Course unit materials.
- Supported continuous improvements in administrative processes and ensured compliance with documentation standards, maintaining confidentiality.
- Collaborated with internal stakeholders and industry partners to achieve Institute objectives and developed networks for effective information sharing.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Operations Coordinator
OOCL Australia Pty Ltd
02.2019 - 10.2023
- Planning and coordinating import and export of containerized cargo in Australia.
- Creating ship manifests, lodging customs and approving vendor invoices.
- Coordinating containers and transport between customers, vendors and numerous OOCL teams.
- Daily problem-solving requiring urgent innovative solutions and adhering to strict ISO standards.
- Creating month-end reports.
- Coordinated logistics activities including transportation arrangements, warehousing solutions, customs clearance documentation.
- Provided direction and guidance to internal teams in order to achieve targets.
Customer Service Officer
OOCL Australia Pty Ltd
07.2017 - 02.2019
- Managed import-export documentation for customers via email and in person.
- First point of contact for customers with import-export issues associated with all shipments via telephone and email.
- Assist in the processing of claims and charges for customers.
- Liaising with local and global OOCL teams to provide high-quality customer service with accountability.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
National Documentation Officer
K Line Australia Pty Ltd
08.2016 - 07.2017
- Entering data related to each vessel service, into the system.
- Liaising with Government Statutory bodies to manifest and transmit electronic data.
- Generating reports at month end and checking invoices.
- Assist customers with documentation issues via phone and email.
- Processed required paperwork to expedite handling of shipped and received goods.
Shipping Executive
Manaco Marine (Pvt) Ltd
05.2014 - 07.2016
- Assigning crew for the respective fleet.
- Processing formalities for each approved Seafarer with overseas governing bodies.
- Verifying qualifications and conducting reference checks.
- Entering data of each Seafarer to the system and data management.
Administration Assistant
Control Union Canada
05.2012 - 01.2014
- Liaising with numerous customers and stakeholders to execute services via telephone/ email and in person.
- Issuing survey reports and certificates for customers.
- Mail out and dispatch documents and samples to clients and laboratories.
- Arrange work-related travel and accommodation for company surveyors.
- Entering customer data and service into the system.
- Preparation of agendas, scheduling meetings and taking minutes.
Education
Bachelor of Commerce - Accounting & Finance
Deakin University
Geelong, VIC01.2011
Skills
- Effective Communication
- Attention to Detail
- Leadership Skills
- Teamwork
- Documentation and Reporting
- Time Management
- Adaptability
- Problem Solving
- MS Office Suite
Timeline
Administrative Officer
Chisholm Institute
09.2024 - Current
Operations Coordinator
OOCL Australia Pty Ltd
02.2019 - 10.2023
Customer Service Officer
OOCL Australia Pty Ltd
07.2017 - 02.2019
National Documentation Officer
K Line Australia Pty Ltd
08.2016 - 07.2017
Shipping Executive
Manaco Marine (Pvt) Ltd
05.2014 - 07.2016
Administration Assistant
Control Union Canada
05.2012 - 01.2014
Bachelor of Commerce - Accounting & Finance
Deakin University
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