TAVONGA HOVE
Southside
Summary
Detail-oriented ICT Analyst with a strong background in customer support, technical troubleshooting, service management, and process improvement. Skilled at managing multiple priorities in fast-paced environments, with expertise in financial statements & data analysis, stakeholder engagement, and ICT systems. Open to relocation and available for new opportunities.
Overview
18
18
years of professional experience
Work History
Support Worker
Aruma Disability Services
02.2025 - Current
- Provide empathetic and person-centered support to individuals with diverse needs
- Implement personalized support plans, ensuring client well-being and independence
- Assist with daily activities, mobility, personal care, and medication management
- Foster an inclusive environment through effective communication and engagement
Support Worker
Velocity Support Services
03.2023 - Current
- Provide empathetic and person-centered support to individuals with diverse needs
- Implement personalized support plans, ensuring client well-being and independence
- Assist with daily activities, mobility, personal care, and medication management
- Foster an inclusive environment through effective communication and engagement
Supervisor & Product Owner
Central Vehicle Registry
12.2015 - 02.2023
- Product Ownership: Led the design and implementation of user-centric solutions for vehicle registry processes
- Defined scope, requirements, and success metrics for system improvements
- Collaborated with cross-functional teams to create user stories, acceptance criteria, and deliverables
- Supervision & Compliance: Managed data accuracy and regulatory compliance, ensuring adherence to government policies
- Provided data-driven insights and policy recommendations to senior management
Credit Analyst
Tetrad Investment Bank
12.2011 - 12.2015
- Conducted risk assessments on loan applications, financial statements, and client data
- Developed referral networks and market analysis for new financial opportunities
- Analyzed diverse datasets to support senior management decision-making
Intern
CABS
02.2007 - 03.2008
- Processed deposits, withdrawals, and financial transactions
- Compiled monthly and weekly financial reports
- Assisted in investment processing and customer relations
Education
Master of IT - Business Analysis Major
Queensland University of Technology
Master of Science - Financial Engineering
National University of Science and Technology
01.2022
Bachelor of Commerce - Economics
Midlands State University
01.2009
Skills
- Customer Support (Email, Phone, Web Chat)
- Microsoft 365
- Dynamics and CRM Systems
- ICT Troubleshooting & Issue Resolution
- Service Setup, Configuration & Support
- Escalation Management & Problem-Solving
- Reporting
- Quality Assurance
- Data Analysis
- Agile Methodologies
- Backlog Management
- Business Process Improvement
Accomplishments
- Successful Vehicle Management Launch, Spearheaded the development and launch of a national vehicle management system, delivered on time and within budget.
- Risk Management, Identified and mitigated system risks, preventing potential security breaches and ensuring compliance.
Languages
English
Personal Information
Driving License: Open
Timeline
Support Worker
Aruma Disability Services
02.2025 - Current
Support Worker
Velocity Support Services
03.2023 - Current
Supervisor & Product Owner
Central Vehicle Registry
12.2015 - 02.2023
Credit Analyst
Tetrad Investment Bank
12.2011 - 12.2015
Intern
CABS
02.2007 - 03.2008
Master of Science - Financial Engineering
National University of Science and Technology
Bachelor of Commerce - Economics
Midlands State University
Master of IT - Business Analysis Major
Queensland University of Technology
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