Tav
Melbourne
Summary
I am a diligent individual with a can-do attitude who has a thorough understanding of a wide range of industries, including sales, retail, and administration. I excel in marketing and customer service. Furthermore, I have a wealth of experience in administrative support. With a tenure of 1 to 5 years, I offer exceptional product recommendations and solutions that surpass customer expectations. In order to capitalise on my sales expertise and communication skills from previous positions and current opportunities,
Overview
5
5
years of professional experience
Work History
Retail Supervisor
Mister Minit
04.2023 - Current
- Monitored sales performance of team members to ensure goals were met or exceeded expectations.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Carried out emergency repairs when needed due to breakdowns or malfunctions.
- Managed inventory of consumables such as cutting tools, coolants, lubricants, ensuring adequate supplies at all times for uninterrupted operations.
- Organized displays to attract customers and promote sales.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
Receptionist
Danford College
06.2021 - 02.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Scheduled appointments for clients, customers, and other visitors.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
- Improved workflow by introducing more efficient document handling and organization practices.
Retail Sales Associate
French Connection (now Unison)
01.2020 - 03.2021
- Organized displays to attract customers and promote sales.
- Greeted customers upon entering the store and provided assistance.
- Provided product information and answered customer questions.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Assisted customers with finding the right product for their needs.
- Processed returned merchandise according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Promoted special offers and discounts to encourage additional purchases.
- Kept informed about new products arriving at the store on a regular basis.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
Education
High School Diploma -
Boxhill Institute
Melbourne, VIC11.2023
Skills
- Sales expertise
- Administration
- Retail merchandising expertise
- Fluent in Hindi, English, Urdu, Punjabi
- Interpersonal and written communication
- Customer assistance
- Assessed customer product needs and interests in order to best recommend suitable items
- Teamwork
- Dispute mediation
- Friendly, positive attitude
- POS system operation
- Leadership
- Food preparation
- Housekeeping
- Supply restocking
- Coordinating events
- Rostering
- Management
- Time Management
- Superior Work Ethic
- Financial Recordkeeping
- Interpersonal Skills
- Marketing and Advertising
- Merchandise Promotion and Display
- Problem-Solving
- Office Administration
- Financial Oversight
- Project Coordination
- New Hire Onboarding
- Bookkeeping
- Clerical Support
- Business Administration
- Creativity and Originality
- Active Listening
- Decision-Making
Timeline
Retail Supervisor
Mister Minit
04.2023 - Current
Receptionist
Danford College
06.2021 - 02.2023
Retail Sales Associate
French Connection (now Unison)
01.2020 - 03.2021
High School Diploma -
Boxhill Institute
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