Tawai Laiam
Port Moresby,Papua New Guinea
Summary
Professional Receptionist with extensive experience in greeting visitors, managing appointments, and handling sensitive information with discretion. Proven success in optimizing office efficiency through clerical support and enhancing customer satisfaction. Strong skills in data entry, telephone operations, and organization, offering proactive solutions to improve workflow and communication. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering [Number] years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Hugo Canning Company
10.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
- Contributed to team effectiveness by providing ad-hoc support to various departments during peak periods.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Supported company correspondence by drafting and distributing memos and emails.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Routed incoming mail and messages to relevant personnel without delay.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Education
No Degree - General Office Services
1995
- Studied: [Subject], [Subject]
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
Timeline
Receptionist - Hugo Canning Company
10.2018 - Current
Commercial Traing College - No Degree, General Office Services
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