Tawanda Dzwiaro
Perth,WA
Summary
Highly ambitious and performance-driven sales professional with a proven track record of building and maintaining strong relationships both internally and externally. Possessing well-developed interpersonal, cross-cultural, and negotiation skills. Adept at understanding and fulfilling every client's unique needs. Known for organizational abilities, excelling in time and project management. Effectively prioritizing tasks and handling multiple responsibilities to consistently meet deadlines.
Overview
19
19
years of professional experience
Work History
Customer Education Specialist
Smartgroup
Perth
04.2023 - Current
- Executing an effective, integrated customer education program to ensure business growth with uptake via face to face and digital channels ensuring strong customer engagement, leads, new packages, cross sells and referrals within Smartgroup
- Partnering and working closely with the Client Success Managers to ensure an employee education program is agreed and being actioned to deliver on the agreed client strategy and outcomes
- Building a strong rapport and relationship with client contacts to enable maximum exposure to employees
- Delivering organic growth by increasing participation in the clients’ salary packaging program and the number of products and services per client
- Supporting the implementation and onboarding of new clients and their employees
- Managing and resolving key customer issues as well as championing continuous improvements in the client and customer journeys, services products and controls
- Using client and customer insights, contributing to client and education plans for best practice education strategies and the design of educational content across face to face and digital channels
- Building and sharing segment knowledge across the client segment to ensure understanding and achievement of client plans
- Executed an integrated customer education program to drive business growth through face-to-face and digital channels, enhancing customer engagement and generating leads, cross-sells, and referrals.
Novated Leasing and Salary Packaging Specialist [SALES]
ORIX
Sydney and Perth
06.2017 - Current
- Inbound B2C sales including educating Employees and convert leads into new Novated Lease contracts
- Effectively liaise with internal stakeholders specifically, lease services team, credit management, purchasing and dealer relations team to ensure that all aspects of customer satisfaction and company guidelines are met
- Liasing with Employers and their Employees in regard to information required and ensuring guidelines set by the Employer are strictly followed
- Occasionally holding employee one on one education sessions at employer sites
- Working with ORIX’s preferred dealership network to secure vehicles for employees
- Managing the process of other salary packaging products such as Gym and Childcare
- Assist in enhancements to ORIX systems and perform testing as required
Novated Sales Team Leader
Fleetcare
Perth
11.2021 - 03.2023
- Managing and leading 3 direct reports
- Building and developing the Novated Lease consultant team
- Improve systems and processes for clients and team members
- Track all sales activities to enable accurate business reporting
- Presentations to Employees and Employers via face-to-face and webinars
- Actively promote the benefits of novated leasing within Fleetcare’s existing client portfolio to identify and generate existing business opportunities for both employer and employees
- Always represent the Fleetcare brand in the marketplace in a professional manner
- Led and managed a team of 3 Novated Lease consultants, fostering professional development and team growth.
Senior Novated Leasing Specialist [SALES]
ORIX
Sydney and Perth
11.2020 - 06.2021
- Managing and leading the Novated sales team with 7 direct reports (all based in Sydney)
- Report to the National Novated Lease manager and assist in performing management duties
- Ensure team sales targets are always met through coaching team members
- Assist management with hiring processes and new team member training
- Conduct team meetings twice a week to update the team on best practices and continuing expectations
- Resolve internal (departmental) and external conflicts (customers)
Salary Packaging Consultant (Sales)
Smartsalary
Sydney
05.2012 - 06.2017
- Through salary packaging education, convert sales leads into contracts
- Setting daily goals, KPI’s and self-development goals through self-evaluation of performance
- Upselling salary packaging employees to a Novated Lease
- Educating clients on Australian Taxation Legislation (ATO) and Fringe Benefit Tax (FBT) legislation involved with Salary Packaging
- Advising clients on how Salary Sacrificing might reduce their taxable income
- Educating clients on post and pre-tax contributions to Superannuation, further explaining contribution caps and tax rates involved with salary packaging concessional and non-concessional Superannuation contributions
- Providing general advice on Accumulation Plan and Defined Benefit Accounts
- Advising clients on HECS /HELP and how this will affect their Salary Packaging Arrangements
- Setting up tax free caps for clients who wish to Salary Sacrifice
- Educating clients on Net and Gross GST employers and advising on how GST is calculated on fringes provided by employers
Credit Officer (AR)
ACM Group
Sydney
06.2011 - 04.2012
- Managing a ledger of about 400 accounts
- Payment allocations
- Determine the most appropriate plan of action for recovering debts
- Negotiate re-payment with debtors by form of payment in full, settlements or payment arrangements if required
- Performing reconciliations
Project Coordinator
Computershare Investor Services
Sydney
09.2007 - 10.2009
- Liaising with clients and other departments to prepare and manage the dispatch of general meeting documents, organizing all tasks associated with the meeting set up, planning and attending the meeting, determining proxy processing rules and client reporting
- Keeping all stakeholders updated on the progress of the project including the impact of any changes from the initial scope
- Liase and communicate effectively with a geographically dispersed team to collect and maintain all project information data to provide effective AGM solutions
- Always communicate deadlines to relevant stakeholders and ensuring that deadlines are followed up in person, via email or over the phone prior to due dates
- Attending meetings with clients or other internal departments and always ensuring that I present myself professionally
Credit Accounts Verification Officer
GE Money
Sydney
02.2006 - 08.2007
Education
Bachelor of Business -
Southern Cross University
01.2014
Advanced Diploma Accounting -
TAFE NSW
01.2005
Skills
- Sales
- Communication
- Time Management
- Team Work
- Problem Solving
- Adaptability
Timeline
Customer Education Specialist
Smartgroup
04.2023 - Current
Novated Sales Team Leader
Fleetcare
11.2021 - 03.2023
Senior Novated Leasing Specialist [SALES]
ORIX
11.2020 - 06.2021
Novated Leasing and Salary Packaging Specialist [SALES]
ORIX
06.2017 - Current
Salary Packaging Consultant (Sales)
Smartsalary
05.2012 - 06.2017
Credit Officer (AR)
ACM Group
06.2011 - 04.2012
Project Coordinator
Computershare Investor Services
09.2007 - 10.2009
Credit Accounts Verification Officer
GE Money
02.2006 - 08.2007
Bachelor of Business -
Southern Cross University
Advanced Diploma Accounting -
TAFE NSW