Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Tawanda Muzenda

Bellbowrie,QLD

Summary

Extremely enthusiastic and motivated worker with over 10 years of experience in hospitality, retail, and family business operations. Skilled in customer service, team leadership, rostering, and payroll management. Thrives in fast-paced environments, adapts quickly, and always prioritizes creating a positive customer experience. Strong interpersonal skills and a genuine enjoyment of working with people. Currently developing French fluency to expand communication and cultural versatility.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Team Member

Woolworths
07.2023 - Current
  • Gathered, organized and input information into digital database.
  • Worked seamlessly with different department sectors to ensure a smooth process within the store.
  • Handled logistics and warehousing through face-to-face customer interaction.

Actor

The X Division
01.2012 - Current
  • Portrayed diverse characters across various genres, demonstrating adaptability and range in performances.
  • Collaborated with directors to refine scripts, enhancing narrative coherence and character development.
  • Developed strong relationships with cast and crew, fostering a collaborative and positive working environment.
  • Participated in rehearsals, showcasing dedication to continuous improvement and artistic growth.
  • Managed time to arrive on set when required to not delay rehearsals and shows.

Team Member

Coffee Club Cafe
01.2022 - 12.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Regular barista work and training.
  • Busser duties - engaging with customers and ensuring a comfortable environment.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.

Store Supervisor

Lollie Express
01.2015 - 12.2021
  • Supervised daily store operations, ensuring adherence to company policies and standards.
  • Trained and mentored new staff, enhancing team performance and customer service skills.
  • Used technology such as MYOB to pay staff.
  • Managed weekly staff rostering.
  • Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
  • Trained newly hired sales team in upselling techniques.

Team Leader

McDonald's
01.2016 - 12.2020
  • Assisted team members in daily operations, ensuring smooth workflow and task completion.
  • Learned company policies and safety protocols to maintain a secure work environment.
  • Collaborated with peers to streamline communication and enhance teamwork efficiency.
  • Adapted quickly to new tools and technologies, improving overall team performance.
  • Engaged in training sessions to develop skills related to team leadership and management.
  • Worked in a fast-paced hospitality environment, regularly meeting companies times and goals.

Education

Bachelor of Science - Bioscience/Finance

University of Queensland
Brisbane, QLD
12-2031

Diploma - Stage And Screen Performance

National Institute of Dramatic Art
Sydney, NSW
12-2022

High School Year 12 Certificate -

Hunter School of Performing Arts
Newcastle, NSW
12-2020

Skills

  • FLUENT IN ENGLISH
  • LOW B1 FRENCH
  • Budgeting and finance
  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Clear communication
  • Collaboration and teamwork
  • Cleaning
  • Leadership qualities
  • Computer skills
  • Creativity and innovation
  • Complaint resolution
  • Training and mentoring
  • Order preparation

Accomplishments

  • Supervised team of over 20 staff members.
  • Consistently earned advancement into leadership positions

Certification

  • Responsible Service of Alcohol (RSA), Queensland, 2025

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Team Member

Woolworths
07.2023 - Current

Team Member

Coffee Club Cafe
01.2022 - 12.2022

Team Leader

McDonald's
01.2016 - 12.2020

Store Supervisor

Lollie Express
01.2015 - 12.2021

Actor

The X Division
01.2012 - Current

Bachelor of Science - Bioscience/Finance

University of Queensland

Diploma - Stage And Screen Performance

National Institute of Dramatic Art

High School Year 12 Certificate -

Hunter School of Performing Arts

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Tawanda Muzenda