Tawanda Muzenda
Bellbowrie,QLD
Summary
Extremely enthusiastic and motivated worker with over 10 years of experience in hospitality, retail, and family business operations. Skilled in customer service, team leadership, rostering, and payroll management. Thrives in fast-paced environments, adapts quickly, and always prioritizes creating a positive customer experience. Strong interpersonal skills and a genuine enjoyment of working with people. Currently developing French fluency to expand communication and cultural versatility.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Member
Woolworths
07.2023 - Current
- Gathered, organized and input information into digital database.
- Worked seamlessly with different department sectors to ensure a smooth process within the store.
- Handled logistics and warehousing through face-to-face customer interaction.
Actor
The X Division
01.2012 - Current
- Portrayed diverse characters across various genres, demonstrating adaptability and range in performances.
- Collaborated with directors to refine scripts, enhancing narrative coherence and character development.
- Developed strong relationships with cast and crew, fostering a collaborative and positive working environment.
- Participated in rehearsals, showcasing dedication to continuous improvement and artistic growth.
- Managed time to arrive on set when required to not delay rehearsals and shows.
Team Member
Coffee Club Cafe
01.2022 - 12.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Regular barista work and training.
- Busser duties - engaging with customers and ensuring a comfortable environment.
- Addressed and resolved customer complaints in polite and professional manner.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
Store Supervisor
Lollie Express
01.2015 - 12.2021
- Supervised daily store operations, ensuring adherence to company policies and standards.
- Trained and mentored new staff, enhancing team performance and customer service skills.
- Used technology such as MYOB to pay staff.
- Managed weekly staff rostering.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Trained newly hired sales team in upselling techniques.
Team Leader
McDonald's
01.2016 - 12.2020
- Assisted team members in daily operations, ensuring smooth workflow and task completion.
- Learned company policies and safety protocols to maintain a secure work environment.
- Collaborated with peers to streamline communication and enhance teamwork efficiency.
- Adapted quickly to new tools and technologies, improving overall team performance.
- Engaged in training sessions to develop skills related to team leadership and management.
- Worked in a fast-paced hospitality environment, regularly meeting companies times and goals.
Education
Bachelor of Science - Bioscience/Finance
University of Queensland
Brisbane, QLD12-2031
Diploma - Stage And Screen Performance
National Institute of Dramatic Art
Sydney, NSW12-2022
High School Year 12 Certificate -
Hunter School of Performing Arts
Newcastle, NSW12-2020
Skills
- FLUENT IN ENGLISH
- LOW B1 FRENCH
- Budgeting and finance
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Clear communication
- Collaboration and teamwork
- Cleaning
- Leadership qualities
- Computer skills
- Creativity and innovation
- Complaint resolution
- Training and mentoring
- Order preparation
Accomplishments
- Supervised team of over 20 staff members.
- Consistently earned advancement into leadership positions
Certification
- Responsible Service of Alcohol (RSA), Queensland, 2025
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Team Member
Woolworths
07.2023 - Current
Team Member
Coffee Club Cafe
01.2022 - 12.2022
Team Leader
McDonald's
01.2016 - 12.2020
Store Supervisor
Lollie Express
01.2015 - 12.2021
Actor
The X Division
01.2012 - Current
Bachelor of Science - Bioscience/Finance
University of Queensland
Diploma - Stage And Screen Performance
National Institute of Dramatic Art
High School Year 12 Certificate -
Hunter School of Performing Arts