Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tay Deadman

Northgate,Queensland

Summary

Motivated to improve organization and employee performance by creating environment of mutual respect, trust, consensus-building and accountability. Exceptional talent delivering multi-modal training across functions to improve knowledge and performance of all employees and business.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Training and Development Manager

Sam Riley Swim Schools
04.2022 - Current
  • Create, Develop and Train all Swim Lesson programs from Baby Stars, Infants, Learn to Swim, Stroke Correction, Squad, Adults and Disability (Swim without Limits)
  • Create, Develop and Train all Customer Service and Management Policies and Procedures.
  • Implement and Train all new Software for both Aquatic Facility and Swim Schools.
  • Create highly regarded team culture and delivered self empowerment/growth training sessions.
  • Evaluated success of training programs and recommended improvements to Managing Directors to enhance effectiveness.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Conducted research and analysis of learning needs of employees to develop targeted training programs.
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Managed development of e-learning training materials and activities to enhance learning experiences.
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Assisted in development of employee assessments to measure training value.
  • Trained staff during demonstrations, meetings, conferences, and workshops.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Directed training programs and development paths for managers and supervisors.
  • Implemented new learning strategies depending upon employees' skill levels.
  • Researched and obtained relevant course materials to achieve training objectives.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Created in-depth training manual for all employees.

Aquatic Facility Manager

Sam Riley Swim Schools
05.2019 - 04.2022
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Maintained inventory and ordered supplies to keep facility resources readily available.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Supervised staff of 50 in day-to-day activities.
  • Conducted inspections of facility grounds, external structure, systems and equipment.
  • Evaluated facility operations and personnel for safety and health regulations compliance.
  • Led facility management staff and consultants in producing business plan that focused on facility operations.
  • Monitored electricity, gas and water systems for proper function to minimize costs.
  • Tracked and documented operational and financial records to perform analysis of performance and costs.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
  • Reported Directly to council on performance or concerns of facility.
  • Conducted Annual Audits for outside governing bodies.
  • Prepared reports and schedules with accuracy.
  • Developed and oversaw budgets for facilities and worked within cost restraints.
  • Negotiated contracts with vendors to obtain favourable and cost-effective terms and conditions.
  • Trained all staff in Facility regulations and compliances.
  • Wrote, delivered and monitored all Supervision Plans, Risk Assessments and Safety Procedures.

Swim School Manager

Sam Riley Swim Schools
02.2017 - 05.2019
  • Opened Swim School Brand new and grew swim school to 700 students in first year.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Monitored budget and expenditures, keeping facility within budget.
  • Inspected equipment and facilities for signs of wear or damage impacting safety.
  • Conducted research and analysis of market trends to determine potential opportunities for growth.
  • Created and maintained detailed reports of daily, weekly and monthly operations.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Developed and implemented marketing strategies to increase customer engagement and drive revenue.
  • Coordinated with other entertainment venues to create joint promotional events.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.

Customer Service Manager

Sam Riley Swim Schools
01.2015 - 02.2017
  • New Enquiries and all Customer Facing tasks
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Followed through with client requests
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created and reviewed invoices to confirm accuracy.
  • Addressed potential cancellations and offered catered solutions to retain accounts.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Identified and communicated customer needs to improve overall business performance

Direct Debit Manager

Sam Riley Swim Schools
01.2013 - 01.2015

Learn to Swim Instructor

Sam Riley Swim Schools
05.2010 - 01.2013
  • Taught students pool and water safety guidelines.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Prepared equipment before each class class and stored items promptly after classes.
  • Adapted teaching techniques to different learning styles.
  • Developed and implemented lesson plans based on individual student needs.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Maintained control and safety of class.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with managing director to develop successful training plans.

Education

Certificate III - Certificate III in Swimming Pool And Spa Service

Royal Life Queensland
Brisbane
06.2021

Certificate III - Business Management

Executive X
Brisbane, QLD
07.2015

Skills

  • Leadership Training
  • Positive Culture Creation
  • Training Methods
  • Employment Law Knowledge
  • Program Optimization
  • Training Solutions Development
  • New Hire On-Boarding
  • Course Planning
  • New Employee Training
  • Staff Development Plans
  • Course Development
  • Course Design
  • Written and Oral Communication
  • Training Material Updates
  • Program Management
  • Business Administration
  • Team Direction
  • Staff development plans

Certification

  • Certified Austswim Assessor
  • AUSTSWIM Teacher of Infant and Preschool Aquatics (INF)
  • AUSTSWIM Teacher of Aquatics - Access and Inclusion (TAI)
  • AUSTSWIM Teacher of Towards Competitive Stroke (TCS)
  • Epilepsy Queensland

- Introduction to Epilepsy

- Seizure Recognition

- First Aid and Emergency Situations

- Intranasal and Buccal Midazolam Administration

  • CPR
  • Bronze Medallion


Timeline

Training and Development Manager

Sam Riley Swim Schools
04.2022 - Current

Aquatic Facility Manager

Sam Riley Swim Schools
05.2019 - 04.2022

Swim School Manager

Sam Riley Swim Schools
02.2017 - 05.2019

Customer Service Manager

Sam Riley Swim Schools
01.2015 - 02.2017

Direct Debit Manager

Sam Riley Swim Schools
01.2013 - 01.2015

Learn to Swim Instructor

Sam Riley Swim Schools
05.2010 - 01.2013

Certificate III - Certificate III in Swimming Pool And Spa Service

Royal Life Queensland

Certificate III - Business Management

Executive X

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Tay Deadman