Taya Coster
Gold Coast
Summary
Professional office administration manager with proven ability to oversee daily operations and ensure efficient workflow. Strong focus on team collaboration and achieving tangible results through effective communication and problem-solving. Skilled in Leadership, Critical thinking and maintaining records with precision. Reliable, adaptable, and prepared to meet changing organizational needs.
Overview
10
10
years of professional experience
Work History
Office Administration Manager
Travel and Leisure
10.2023 - Current
- Provided remote support to other Sales offices located throughout Australia and New Zealand from time to time
- Managing daily banking and petty cash
- Ensuring consumables, collateral and stationary are on hand and readily available
- Prepared contractual paperwork, ensuring accuracy and compliance in line with Company policy
- Maintained a clean and organized reception area, creating a welcoming atmosphere for guests as they arrived for their tours.
- Trained new hires, resulting in stronger staff development and increased productivity.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Recruited, onboarded, and trained staff to ensure a high-performing team aligned with company goals and standards.
Customer Liaison Agent
Travel and Leisure
02.2023 - 10.2023
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
- Paid attention to detail while completing assigned tasks.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrate good organizational and time management skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
Sales Support Coordinator
Travel and Leisure
11.2021 - 02.2023
- Entered data, generated reports, and produced tracking documents.
- Ensured timely completion of contractual obligations
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence.
- Developed comprehensive training materials for new staff.
- Ensure premium inventory levels are properly maintained and audited.
- Involved in daily core operational tasks including: Data entry, premium recording and management, and contract generation
Treatment Coordinator
Summer Elizabeth Day Spa
10.2020 - 11.2021
- Functioned as team leader and organized all treatment and placement activities
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons
- Recruited, trained and monitored performance for 6 employees
- Backed up reception desk by answering phones, scheduling appointments and processing payments
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns
- Provided therapeutic rejuvenation services to several client's bodies, including skin, hair, nails and overall relaxation treatments
Shop & Customer Assistant
Pizza Hut
11.2016 - 03.2020
- Maintained work area organization and cleanliness to uphold production levels and safety standards
- Utilized POS system to receive and process customer payments
- Built pizzas using proper amount of dough and quantities of toppings according to specifications
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
All Round Cafe Assistant
Little Mali
09.2015 - 02.2017
- Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready
- Started friendly conversations with cafe customers to quickly uncover needs and suggest products
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
Education
Dual Diploma - Beauty Therapy And Screen Media: Beauty
The French Beauty Academy
11.2021
High School Diploma -
Varsity College
11.2019
Skills
- High-energy attitude
- Positive customer service experience
- Excellent customer resolution skills
- Promotional support
- Problem-solving abilities
- Willingness to learn
- Leadership and supervision
- Positive, can-do attitude
Timeline
Office Administration Manager
Travel and Leisure
10.2023 - Current
Customer Liaison Agent
Travel and Leisure
02.2023 - 10.2023
Sales Support Coordinator
Travel and Leisure
11.2021 - 02.2023
Treatment Coordinator
Summer Elizabeth Day Spa
10.2020 - 11.2021
Shop & Customer Assistant
Pizza Hut
11.2016 - 03.2020
All Round Cafe Assistant
Little Mali
09.2015 - 02.2017
Dual Diploma - Beauty Therapy And Screen Media: Beauty
The French Beauty Academy
High School Diploma -
Varsity College
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