Taya Leckie
Stirling,Perth
Summary
Dynamic customer service adept at GoodLife Health Clubs, leveraging emotional intelligence and technical proficiency to enhance member experiences and support team success. Proven ability to foster strong relationships, resolve conflicts effectively, and drive satisfaction among customers and members. Committed to continuous improvement and providing exceptional service in a fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Goodlife Health Clubs
Innaloo, WA
03.2023 - Current
- Answered incoming calls, emails, took messages, and transferred calls to sales representatives or management.
- Participated in emergency response drills and maintained knowledge of safety procedures
- Greeted and welcomed gym members, visitors, and guests upon arrival.
- Conducted tours of the facilities for potential new members interested in joining the gym.
- Maintained accurate records of everything in the gym's database system.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Cafe All Rounder
The Wooden Spoon
Balcatta, WA
02.2023 - Current
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Followed all health and safety regulations while preparing food items
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, seating areas, dishes, equipment, and tiles, and sweeping and mopping floors
- Assisted in preparing meals, cakes, meats, vegetables, etc.
- Taking out rubbish, utilizing different bins, such as recycling, compost, and standard waste.
Afterschool Care
Christchurch Grammar School
Claremont, Perth
02.2023 - 08.2024
- Encouraged positive behaviors, including patience with teachers and fellow kids.
- Provided assistance with homework and other academic tasks.
- Monitored student behavior both indoors and outdoors at all times.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Instructed children on good sanitary habits when washing hands, using bathroom or eating.
- Displayed patience and understanding when dealing with challenging behaviors from the children.
- Administered basic first aid if needed due to minor injuries or illnesses experienced by the kids.
Checkout Operator and Online Shopper
Woolworths
Balcatta
02.2020 - 02.2023
- Operated point-of-sale terminals to record customer purchase
- Performed opening and closing procedures for store registers as required.
- Processed sales, returns, and exchanges using POS register system.
- Assisted in the unloading and stocking of inventory items as needed.
- Greeted customers in a friendly and courteous manner.
- Completed shops for customers who purchased their orders online
Volunteer
Inglewood Community Church
Inglewood
01.2018 - 12.2019
- Assisted with crafts and other hands-on activities for younger students.
- Organized classroom supplies, materials, and decorations as needed.
- Created engaging visuals such as posters, bulletin boards.
- Assisted with student behavior management when necessary.
Education
Year 12 -
Newman College
Churchlands10-2022
Skills
- Organization
- Tech-Savvy
- Customer service
- Creativity
- Teamwork
- Communication
- Problem solving
- Attention to detail
- Emotional Intelligence
Personal Information
Date of Birth: 14/09/2004
Certification
- HLTAID011 - Provide First Aid
- HLTAID010 - Provide basic emergency life support
- HLTAID009 - Provide cardiopulmonary resuscitation
- Working with Children's License
- Police Check
Availability
Mon – Wed: All day
Thursday: Afternoons after 3 p.m.
Weekends: Available when necessary
References
References available upon request.
Timeline
Receptionist
Goodlife Health Clubs
03.2023 - Current
Cafe All Rounder
The Wooden Spoon
02.2023 - Current
Afterschool Care
Christchurch Grammar School
02.2023 - 08.2024
Checkout Operator and Online Shopper
Woolworths
02.2020 - 02.2023
Volunteer
Inglewood Community Church
01.2018 - 12.2019
Year 12 -
Newman College
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