Taya Meiers
Melbourne,Victoria
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
Work History
Waitress Supervisor
Sweet Lulu’s Cafe
06.2022 - Current
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Caregiver
Moira Disability And Youth Services
06.2022 - 01.2023
- Worked with a woman with cerebral palsy, cared for her 3 times a week.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Juice Bar Manager
Boost Juice Essendon DFO
11.2021 - 06.2022
- Managed inventory control, ensuring optimal stock levels and minimizing waste.
- Designed appealing store layout to optimize space utilization and enhance the overall customer experience.
- Effectively resolved customer complaints, demonstrating empathy while taking appropriate action to address concerns promptly.
- Enhanced customer satisfaction by implementing efficient juice bar operations and maintaining high-quality product offerings.
- Conducted routine performance evaluations for staff members, providing constructive feedback for continuous improvement opportunities.
- Maintained strict compliance with health and safety regulations, ensuring a clean and safe workplace for both staff members and customers.
- Trained new hires on juice bar protocols, fostering a supportive work environment that encouraged growth and development.
- Closed out cash register and prepared cashier report at close of business.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Followed strict recipes and drink measurements to minimize product used.
Pizza Manager
Dominos Keilor
09.2019 - 06.2021
- Customer service, Pizza making and dough preparation, Food packaging, Dishwashing and cleaning work areas, Point of sale
- Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
- Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
- Increased overall store sales through effective marketing strategies and promotional campaigns.
- Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
- Developed and implemented strategies to increase sales and profitability.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
Education
High School Diploma -
Catholic Regional College
Keilor North, VIC09.2021
Vet - Hospitality
Catholic Regional College
Sydenham, VIC09.2021
Skills
- Good team player
- Engage well with customers
- Excellent communication skills
- Problem solving
- Organised and efficient
- Fast learner talking to new people everyday
- Customer Service
- Order Taking
- Relationship Building
- Conflict Resolution
- Team Management
- POS system operations
- Accurate money handling
- Cash Handling
- Food safety understanding
Study
- Responsible Service of Alcohol (RSA), 2020
- Certificate II in Hospitality and Kitchen Operations, 2020 (year 11), Working effectively with others, Use hospitality skills effectively, Interact with customers, Participate in safe work practices, Use hygienic practices for hospitality service, Use hygienic practices for food safety, Prepare and present sandwiches, simple dishes, package and prepared food stuffs, appetisers and salads, Clean kitchen premises and equipment
- Certificate II in Hospitality, 2021 (year 12), Clean and tidy bar areas, Provide responsible service of alcohol, Operate a bar, Prepare and serve non-alcoholic beverages, Prepare and serve espresso coffee, Serve food and beverage
Personal Information
Date of Birth: 02/27/03
Hobbies and Interests
- AFL football – played football for Keilor FC for nine years, currently play for Caroline springs senior women
- Fitness
- Volunteer work
- Travelling
- Spending time with family and friends
- Work and studying
- Animals and caring for them
- Working with people with disabilities
- Communicating with different people everyday
Timeline
Waitress Supervisor
Sweet Lulu’s Cafe
06.2022 - Current
Caregiver
Moira Disability And Youth Services
06.2022 - 01.2023
Juice Bar Manager
Boost Juice Essendon DFO
11.2021 - 06.2022
Pizza Manager
Dominos Keilor
09.2019 - 06.2021
High School Diploma -
Catholic Regional College
Vet - Hospitality
Catholic Regional College