Taya Smith
PORT LINCOLN
Summary
Results-driven and highly efficient professional with over three years of experience in delivering outstanding customer service within fast-paced, high-demand environments. A proven leader and skilled multitasker, elevating both customer satisfaction and team performance through exceptional service. Demonstrates strong adaptability and professionalism under pressure, consistently optimizing operational efficiency while maintaining the highest standards of quality."
Overview
4
4
years of professional experience
Work History
Otr Team Member
OTR
09.2024 - Current
OTR Assistant Manager
OTR
02.2024 - 09.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Maintained a clean, safe, and organised store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Mentored staff members in their professional development by offering guidance/support in their assigned roles.
- Managed incoming calls and provided efficient customer support while utilising advanced computer skills to access information, update records, and process requests.
OTR Team Member
OTR
09.2022 - 02.2024
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximise performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- developed high customer service skills.
Laundry and Dry Cleaning Assistant
Michael Williams
04.2021 - 09.2022
- Demonstrated adaptability by quickly learning new techniques and technologies related to laundry and dry cleaning processes.
- Contributed to team efficiency by effectively communicating with coworkers and supervisors, ensuring seamless workflow between departments.
Education
High School Diploma -
Port Lincoln High School
Port Lincoln, SA11.2023
Skills
- an experienced problem solver who utilises critical thinking to resolve complex problems
- Exceptional time management skills, prioritising tasks to meet deadlines and maximise productivity
- Advanced computer skills with experience in Microsoft Excel, Word, Google Workspace, POS systems, and email management
- Highly motivated with a strong drive to excel and achieve results
- Exceptional leadership capabilities, with a focus on leading by example, fostering a collaborative team environment
references
Irene Mckee OTR Store Manager
0408 673 286
Cassie Evens OTR Assistant Manager
0423 803 579
Kristy Burns OTR Area Manager
0409 092 686
Timeline
Otr Team Member
OTR
09.2024 - Current
OTR Assistant Manager
OTR
02.2024 - 09.2024
OTR Team Member
OTR
09.2022 - 02.2024
Laundry and Dry Cleaning Assistant
Michael Williams
04.2021 - 09.2022
High School Diploma -
Port Lincoln High School
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