TAYABA ZAMAN
Epping,Australia
Summary
Dynamic and detail-oriented Medical Administration Assistant with a proven track record at Ramsay Psychology Clinic, specializing in patient scheduling, healthcare billing, and electronic health records management. Adept at fostering positive patient interactions and ensuring seamless clinic operations. Proficient in medical office software with a strong commitment to data accuracy, confidentiality, and high-quality administrative support. Open to diverse administrative and customer service roles where organizational skills, adaptability, and a service-oriented mindset can contribute to team success and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Administration Assistant
Ramsay Psychology Clinic
Bundoora, Vic
05.2025 - Current
- Managed incoming calls and routed them to relevant personnel.
- Provided administrative support to office staff as needed.
- Managed patient scheduling and appointment confirmations for healthcare providers.
- Assisted in maintaining electronic health records and ensuring data accuracy.
- Coordinated communication between patients and medical staff effectively.
- Processed insurance claims and verified patient eligibility for services.
- Organized patient files and maintained confidentiality in all documentation.
- Supported front desk operations by greeting patients and answering phone inquiries.
- Managed appointment reminders by sending out automated messages via phone or email prior to scheduled visits.
- Assisted with scheduling appointments, verifying insurance eligibility, collecting copays and managing referrals.
- Responded to requests from patients regarding their medical bills or insurance coverage questions.
- Scanned documents into electronic health record system for storage purposes.
- Greeted patients, answered inquiries and provided assistance in a professional manner.
- Verified insurance coverage and billing information with insurance companies.
- Provided administrative support to the healthcare team by coordinating meetings, maintaining calendars and taking minutes at meetings.
Accounts Payable & Receptionist
Schiavello
Tullamarine, Vic
07.2024 - 04.2025
- Efficiently process and verify incoming invoices and purchase orders, ensuring accuracy and compliance with company policies.
- Maintain and update accounts payable records, ensuring timely payments to vendors and suppliers.
- Reconcile monthly accounts and resolve any discrepancies in financial transactions.
- Assist in the preparation of financial reports, ensuring accuracy in accounting entries.
- Handle inquiries regarding payments, outstanding invoices, and vendor relationships.
- Manage the accounts payable workflow, ensuring timely processing of all transactions in accordance with payment schedules.
- Provide front-line customer service by greeting and assisting clients, visitors, and staff in a professional and friendly manner.
- Answer and direct incoming phone calls, emails, and other communications in a timely and efficient manner.
- Manage the office calendar, schedule meetings, and coordinate appointments for various departments.
- Ensure smooth day-to-day office operations, including maintaining office supplies, organizing documents, and managing office equipment.
- Assist with administrative duties such as filing, data entry, and document preparation
Sandwich Artist
Subway
Melbourne, VIC
09.2019 - 11.2021
- Delivered superior customer service focused on quality and meeting customer needs
- Offered suggestions to meet individual needs and drive sales
- Trained sandwich artists to apply attention to detail and commitment to quality
- Informed customers of regular deals or monthly specials to upsell orders
- Documented orders in POS terminal, collected payments and made accurate change for cash transactions
Bookkeeper
Spot on Reblocking
Melbourne, VIC
08.2019 - 10.2019
- Managed book of clients with new projects, account records, and client details in QuickBooks
- Prepared and recorded daily transactions of the business
- Increased efficiency and eased workloads by creating Excel financial recording system
- Deposited accounts receivables into client bank accounts
- Performed administrative support functions, including efficient hard copy and electronic filing of reconciled records and tracking petty cash
- Supported accounting department during monthly closings
Education
Bachelor of Accounting - Accounting
Melbourne Polytechnic
07.2021
Skills
- Basic Accounting
- Medical records management
- Healthcare billing
- Office administration
- Appointment coordination
- Medical terminology proficiency
- Patient scheduling
- Clinical and administrative support
- Medical office software
- Collections and invoice processing
- Cash Flow analysis
- Excellent written & Verbal communication skills
- Good Phone Manners
- Cash Register Operation
- Positive Customer Engagement
- Register Opening and Closing
- Office Administration and Scheduling Appointments
- Security Understanding
- Microsoft Office Specialist Certified
- Phone and email etiquette
- Appointment scheduling
- MYOB
- QuickBooks
- XERO
Certification
- Day to day with MYOB Accounting Right
- MYOB Xero Advisor Certification
- Xero
- Excel Essential training, Linkdin
- Excel for Accounting, Linkdin
- Medical Receptionist Training - General Practice Training
- Medical and Clinical Administration Course - Alison
- BP Software - BP Premier eLearning: Reception Experience
Timeline
Medical Administration Assistant
Ramsay Psychology Clinic
05.2025 - Current
Accounts Payable & Receptionist
Schiavello
07.2024 - 04.2025
Sandwich Artist
Subway
09.2019 - 11.2021
Bookkeeper
Spot on Reblocking
08.2019 - 10.2019
Bachelor of Accounting - Accounting
Melbourne Polytechnic