Tayah Strauss
Endeavour Hills
Summary
I am an experienced customer service professional with a strong ability to communicate, problem-solve, and build relationships. Seeking to transition into the healthcare field, bringing a passion for helping others and a commitment to delivering compassionate service.
Overview
11
11
years of professional experience
Work History
Fleet and Travel Coordinator
Wurth Australia
09.2022 - Current
- Maintained a comprehensive inventory of 480+ fleet-related assets, including vehicles, parts, and accessories.
- Prepared and generated reports on fleet performance, fuel consumption, vehicle lifecycle costs, and maintenance.
- Help developed and managed the fleet maintenance and operational budget, ensuring cost efficiency in fuel, maintenance, and repairs.
- Maintained up-to-date records of all fleet vehicles and ensure data accuracy.
Customer Service Advisor
Wurth Australia
04.2020 - 09.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Demonstrated empathy and active listening skills while remaining patient and calm in challenging situations, turning negative experiences into positive outcomes
- Provided product/service information and upselling opportunities to customers, contributing to increased sales and customer retention.
Front of House / Bar Staff
Pancake Parlour
08.2017 - 04.2019
- Meeting and greeting customers
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Processed payments using EFTPOS and cash transactions
Crew Member, Kitchen and Cafe
McDonalds Australia
01.2014 - 01.2017
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Reception
Quest on Londsdale
07.2015 - 06.2016
- Welcomed guests upon arrival and offering assistance with check-in procedures.
- Handling guest payments and billing inquiries as part of the check-out process.
- Communicating with the hotel’s kitchen, housekeeping, and maintenance teams to ensure guest satisfaction.
- Coordinating airport transfers, taxis, rental cars, or shuttle services.
Education
High School Diploma -
Lyndale Secondary College
Dandenong, VIC10-2016
Skills
- Exceptional Customer Service Expertise (Phone and In Person Interaction)
- Microsoft 365 Proficiency
- Atlassian Jira Proficiency
- Effective Time Management
- Handling Multiple Queries
- Payment processing
Timeline
Fleet and Travel Coordinator
Wurth Australia
09.2022 - Current
Customer Service Advisor
Wurth Australia
04.2020 - 09.2022
Front of House / Bar Staff
Pancake Parlour
08.2017 - 04.2019
Reception
Quest on Londsdale
07.2015 - 06.2016
Crew Member, Kitchen and Cafe
McDonalds Australia
01.2014 - 01.2017
High School Diploma -
Lyndale Secondary College
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