Tayala Sua
Bahrs Scrub,QLD
Summary
Dynamic leader with a proven track record at TSA Telco Group, enhancing team performance and customer satisfaction through comprehensive training programs and effective coaching techniques. Skilled in multitasking and problem-solving, I foster teamwork and collaboration, driving continuous improvement and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Trainer
TSA Telco Group
09.2024 - Current
- Enhanced customer service skills by conducting engaging training sessions for new employees.
- Implemented ongoing evaluations for trainees, ensuring consistent progress and skill development over time.
- Stayed up-to-date on industry trends and advancements, incorporating new customer service strategies into the training curriculum as needed.
- Facilitated cross-functional team building exercises, promoting collaboration between departments for improved overall performance.
- Identified areas of improvement in employee performance and provided targeted coaching to address specific needs.
- Created a positive learning environment by fostering open communication and constructive feedback during training sessions.
- Promoted a culture of continuous learning by offering additional resources for self-improvement outside of regular training sessions.
- Assisted in maintaining high levels of employee engagement throughout the training process by incorporating interactive activities and group discussions into each session.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
2IC Manager
TSA Telco Group
04.2024 - Current
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Conducted thorough performance evaluations based on quantitative metrics as well as qualitative insights to ensure a fair and transparent appraisal system.
Service Team Member
TSA Telco Group
02.2024 - Current
- Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, exhibiting reliability as a team member.
- Maintained a clean and organized workspace, contributing to a positive work atmosphere for both employees and customers.
- Conducted routine maintenance tasks such as cleaning equipment or restocking supplies, ensuring smooth daily operations.
- Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
- Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Handled customer inquiries with professionalism, addressing concerns promptly to ensure their satisfaction.
- Adapted quickly to changing priorities and demands throughout shifts, maintaining productivity even under pressure.
Education
High School Diploma -
Marsden State High School
Brisbane, QLD11-2023
Skills
- Task delegation
- Quality control
- Staff training
- Call monitoring
- Coaching techniques
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Customer Service Trainer
TSA Telco Group
09.2024 - Current
2IC Manager
TSA Telco Group
04.2024 - Current
Service Team Member
TSA Telco Group
02.2024 - Current
High School Diploma -
Marsden State High School
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