Taygan Downs
Maroochydore,QLD
Summary
Extremely enthusiastic, highly motivated and customer-orientated professional with more than 5 years of customer service experience. My experience revolves mainly within the hospitality industry, however I am eager to gain more experience within other fields of customer service as I have a strong passion for people and would love to expand my knowledge with a new challenge.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Parklands Tavern
07.2023 - 02.2024
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Supervising restaurant activities
- Responsible for training staff and onboarding staff
- Worked with booking systems such as Opentable & nowbookit to ensure bookings are managed at appropriate times
- Collaborated with the executive chef on menu development
Restaurant Supervisor
Backlane Bar & Street Food
04.2022 - 06.2023
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Created rosters for Front of House and Kitchen, using Word, Excel.
- Organized all functions including food and drinks menus, ensuring customers' budget was met.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Receptionist/Sales Assistant
Golds Gym
10.2021 - 02.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming members providing friendly, knowledgeable assistance.
- Delivered exceptional Gym tours for future clients, explaining why our gym is the best choice.
- Confirmed appointments, communicated with clients, and updated client records.
Bartender
Bodega Bar
12.2020 - 02.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Waitress/Bartender
George Banks, Rooftop Bar
01.2020 - 01.2021
- Ensured my allocated section of the restaurant was constantly cared for and served
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Barista
Pump Cafe
01.2017 - 01.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
High School Diploma -
St Ursula's College
Toowomba11.2020
Skills
- Effective Communication Skills
- Effective Team Leader
- Ability To Work at a fast pace
- Attention to detail
- Customer Service Skills
- Staff Management
Timeline
Restaurant Manager
Parklands Tavern
07.2023 - 02.2024
Restaurant Supervisor
Backlane Bar & Street Food
04.2022 - 06.2023
Receptionist/Sales Assistant
Golds Gym
10.2021 - 02.2022
Bartender
Bodega Bar
12.2020 - 02.2022
Waitress/Bartender
George Banks, Rooftop Bar
01.2020 - 01.2021
Barista
Pump Cafe
01.2017 - 01.2020
High School Diploma -
St Ursula's College
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