Taygan Downs
Maroochydore,QLD
Summary
As a compassionate and dedicated individual, with one year of hands-on experience within disability support work and currently studying a bachelor of Psychology (second year of study), I am committed to enhancing the quality of life for individuals with physical, intellectual, and developmental disabilities. Previously, I worked closely with young women who had mental disabilities, including Asperger's Syndrome, schizophrenia, and ADHD. This experience allowed for essential skills to be developed in providing personalized care, assisting with daily living activities, and offering emotional support while respecting client dignity and independence. I am often recognized for my outgoing, bubbly, and cheerful personality, which helps build positive and trusting relationships with clients and colleagues alike. My psychology studies have deepened an understanding of human behaviour, mental health, and therapeutic interventions, which I am eager to apply in a practical setting. With a passion for supporting individuals to reach their full potential, I am looking to expand experience in disability support to align with bothacademic goals and the desire to make a positive, lasting impact on the lives of others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Supervisor
Vrina Mezze Bar
12.2023 - Current
- Developed and managed staff rosters ensuring coverage for all shifts while accommodating team members' days off and personal needs.
- Developed strong communication and interpersonal skills, addressing customer needs and resolving issues with professionalism and empathy.
- Trained new employees on restaurant procedures, customer service standards, and team collaboration to ensure high-quality service.
Restaurant Manager
Backlane Bar & Street Food
04.2022 - 12.2023
- Performed opening and closing procedures, ensuring the smooth operation of daily tasks, maintaining a safe and organized environment for both clients and staff.
- Developed team-centred plans and activities by considering the input of both staff and clients to create engaging and inclusive experiences tailored to individual needs and preferences.
- Demonstrated patience and understanding while interacting with customers, ensuring satisfaction even in challenging situations.
Receptionist and Sales Assistant
Golds Gym Toowoomba
02.2021 - 03.2022
- Delivered exceptional customer service by greeting clients warmly, answering inquiries, and providing information, ensuring a positive and welcoming environment for all individuals.
- Effectively managed multiple tasks, including phone inquiries, bookings, and client interactions, in a fast-paced environment
- Managed appointments, maintained accurate records, and handled client information with attention to confidentiality, ensuring smooth daily operations.
Disability Support Worker
Prosperity Support Services
02.2021 - 03.2022
- I worked closely with a 28-year-old woman with schizophrenia, Autism Spectrum Disorder (ASD), and Obsessive-Compulsive Disorder (OCD). I implemented clear communication strategies, using simple language and consistent, non-judgmental care to build trust. I assisted her in managing delusions, hallucinations, and OCD behaviours while maintaining a calm presence during challenging situations. By creating a structured routine, I helped reduce anxiety and promote greater independence. I collaborated with healthcare professionals to adjust care plans and supported her in setting goals, participating in social activities, and practicing self-care, fostering a sense of accomplishment and well-being.
Barista and Front of House Team Member
05.2017 - 02.2020
- Made barista-quality coffee to meet customer standards
- Learned opening and closing duties, ensuring the café was clean and sanitized
- Engaged with customers to provide a welcoming experience
Education
High School Diploma -
St Ursula's College, Toowoomba
Toowoomba, QLD11-2020
Bachelor of Psychology & Criminology -
University of The Sunshine Coast
Sunshine Coast, QLD11-2027
Skills
- Communication
- Empathy & Compassion
- Problem-Solving
- Teamwork & Collaboration
- Time Management & Organization
- Adaptability & Patience
Certification
- CPR Certificate
- RMLV
- First Aid Certificate
- Blue Card
Timeline
Restaurant Supervisor
Vrina Mezze Bar
12.2023 - Current
Restaurant Manager
Backlane Bar & Street Food
04.2022 - 12.2023
Receptionist and Sales Assistant
Golds Gym Toowoomba
02.2021 - 03.2022
Disability Support Worker
Prosperity Support Services
02.2021 - 03.2022
Barista and Front of House Team Member
05.2017 - 02.2020
High School Diploma -
St Ursula's College, Toowoomba
Bachelor of Psychology & Criminology -
University of The Sunshine Coast
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