Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Tayha Crisp

Summary

As a young, well-educated professional I hold many traits that would be desirable for any potential employer. Highly motivated, reliable, punctual and always strive to be the best. I have developed exceptional customer service and client-facing skills; I am skilled in dealing with many types of personalities and solving conflicts. Quick to learn, highly confident and enthusiastic. When faced with adversity I adapt and present my best self to each person to resolve any issues to have the best outcome for all parties.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Customer Relations Specialist

Health Equipment and Consumable Supplies Australia
07.2023 - Current
  • Within 12 months of being with HESCA, in July 2023, I was promoted to Senior Customer Relations Specialist (second in charge) of the Customer Relations Team
  • I am responsible for assisting the Customer Relations Specialist Team Leader, and in her absence supervising and supporting the Customer Relations Team
  • Primary Responsibilities: Assist in managing the customer relations team to ensure performance goals are met or exceeded
  • Assist in developing and implementing policies and procedures to improve the customer experience and team productivity
  • Monitor, provide coaching and training to team members to improve service quality, technical skills, and overall performance
  • Handle escalated customer complaints or enquiries and ensure timely and satisfactory resolution
  • Support the customer relations team leader in setting performance goals and developing strategies
  • Ensure compliance with company policies, industry regulations, and legal requirements.

Customer Relations Specialist

Health Equipment and Consumable Supplies Australia
07.2022 - Current
  • Processed purchase orders, phone orders and emails requested via email and other methods of communication
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
  • Aided colleagues, managers and customers through regular communication and assistance
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
  • Assist to establish workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
  • Coached new employees through day-to-day work and complex problems
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Responded to customer requests for products, services and company information
  • Recommended products to customers, thoroughly explaining details
  • Responded proactively and positively to rapid change
  • Promoted available products and services to customers during service, account management and order calls.

Operating Theatre Assistant

Greenslopes Private Hospital
03.2022 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Carried out day-day-day duties accurately and efficiently
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Worked flexible hours; night, weekend, and holiday shifts
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Maintained energy and enthusiasm in fast-paced environment
  • Used coordination and planning skills to achieve results according to schedule
  • Prepared patients for surgery and transported patients to and from operating room
  • Assisted in transporting patients, and equipment before and during surgical procedures
  • Cleaned and sterilized room after surgery
  • Gowned and gloved staff to help team prepare for surgeries.

Personal Care Assistant

Aveo Cleveland Gardens Retirement Village
09.2021 - 03.2022
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.

Personal Support Worker

Real Community Services
05.2021 - 09.2021
  • Assisted clients with daily living activities, promoting independence and wellbeing.

Disability Support Worker

Star Disability
11.2020 - 05.2021
  • Assisted clients with daily living needs to maintain self-esteem and general wellness

Service Receptionist

Moreton Bay Ford Capalaba
10.2018 - 10.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.

Receptionist

PC Dry Cleaners
09.2016 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Education

Diploma of Nursing -

Mater Education
08.2022

Queensland Certificate of Education (graduate certificate) -

Moreton Bay Girls College
11.2018

Certificate III in Health Services Assistance -

TAFE Queensland
12.2017

Skills

  • Extensive Experience with Microsoft Office Suite
  • Professional Telephone Manner
  • Computer Proficiency
  • Typing Proficiency
  • Customer Relationship Management
  • Good Listening Skills
  • Upbeat and Positive Personality
  • Data Entry and Maintenance
  • Inbound Call Management
  • Teamwork and Collaboration
  • Relationship Building
  • Issue and Complaint Resolution

Certification

  • Queensland Opens Manual Driver's License
  • First Aid Certificate
  • CPR Certificate
  • Blue Card
  • Yellow Card
  • RMDL and PWCL License
  • Queensland Weapons/Firearms License

Hobbies

  • MMA (mixed martial arts)
  • Gym
  • Camping / 4WD
  • Outdoors / Nature

Timeline

Senior Customer Relations Specialist

Health Equipment and Consumable Supplies Australia
07.2023 - Current

Customer Relations Specialist

Health Equipment and Consumable Supplies Australia
07.2022 - Current

Operating Theatre Assistant

Greenslopes Private Hospital
03.2022 - 07.2022

Personal Care Assistant

Aveo Cleveland Gardens Retirement Village
09.2021 - 03.2022

Personal Support Worker

Real Community Services
05.2021 - 09.2021

Disability Support Worker

Star Disability
11.2020 - 05.2021

Service Receptionist

Moreton Bay Ford Capalaba
10.2018 - 10.2020

Receptionist

PC Dry Cleaners
09.2016 - 09.2019

Diploma of Nursing -

Mater Education

Queensland Certificate of Education (graduate certificate) -

Moreton Bay Girls College

Certificate III in Health Services Assistance -

TAFE Queensland
Tayha Crisp