Tayha Crisp
Summary
As a young, well-educated professional I hold many traits that would be desirable for any potential employer. Highly motivated, reliable, punctual and always strive to be the best. I have developed exceptional customer service and client-facing skills; I am skilled in dealing with many types of personalities and solving conflicts. Quick to learn, highly confident and enthusiastic. When faced with adversity I adapt and present my best self to each person to resolve any issues to have the best outcome for all parties.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Customer Relations Specialist
Health Equipment and Consumable Supplies Australia
07.2023 - Current
- Within 12 months of being with HESCA, in July 2023, I was promoted to Senior Customer Relations Specialist (second in charge) of the Customer Relations Team
- I am responsible for assisting the Customer Relations Specialist Team Leader, and in her absence supervising and supporting the Customer Relations Team
- Primary Responsibilities: Assist in managing the customer relations team to ensure performance goals are met or exceeded
- Assist in developing and implementing policies and procedures to improve the customer experience and team productivity
- Monitor, provide coaching and training to team members to improve service quality, technical skills, and overall performance
- Handle escalated customer complaints or enquiries and ensure timely and satisfactory resolution
- Support the customer relations team leader in setting performance goals and developing strategies
- Ensure compliance with company policies, industry regulations, and legal requirements.
Customer Relations Specialist
Health Equipment and Consumable Supplies Australia
07.2022 - Current
- Processed purchase orders, phone orders and emails requested via email and other methods of communication
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel
- Aided colleagues, managers and customers through regular communication and assistance
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives
- Assist to establish workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
- Coached new employees through day-to-day work and complex problems
- Answered customer telephone calls promptly to avoid on-hold wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services and company information
- Recommended products to customers, thoroughly explaining details
- Responded proactively and positively to rapid change
- Promoted available products and services to customers during service, account management and order calls.
Operating Theatre Assistant
Greenslopes Private Hospital
03.2022 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Maintained energy and enthusiasm in fast-paced environment
- Used coordination and planning skills to achieve results according to schedule
- Prepared patients for surgery and transported patients to and from operating room
- Assisted in transporting patients, and equipment before and during surgical procedures
- Cleaned and sterilized room after surgery
- Gowned and gloved staff to help team prepare for surgeries.
Personal Care Assistant
Aveo Cleveland Gardens Retirement Village
09.2021 - 03.2022
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
Personal Support Worker
Real Community Services
05.2021 - 09.2021
- Assisted clients with daily living activities, promoting independence and wellbeing.
Disability Support Worker
Star Disability
11.2020 - 05.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness
Service Receptionist
Moreton Bay Ford Capalaba
10.2018 - 10.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Expedited administrative tasks such as filing, data entry, and record-keeping to ensure smooth office operations.
Receptionist
PC Dry Cleaners
09.2016 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Diploma of Nursing -
Mater Education
08.2022
Queensland Certificate of Education (graduate certificate) -
Moreton Bay Girls College
11.2018
Certificate III in Health Services Assistance -
TAFE Queensland
12.2017
Skills
- Extensive Experience with Microsoft Office Suite
- Professional Telephone Manner
- Computer Proficiency
- Typing Proficiency
- Customer Relationship Management
- Good Listening Skills
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Inbound Call Management
- Teamwork and Collaboration
- Relationship Building
- Issue and Complaint Resolution
Certification
- Queensland Opens Manual Driver's License
- First Aid Certificate
- CPR Certificate
- Blue Card
- Yellow Card
- RMDL and PWCL License
- Queensland Weapons/Firearms License
Hobbies
- MMA (mixed martial arts)
- Gym
- Camping / 4WD
- Outdoors / Nature
Timeline
Senior Customer Relations Specialist
Health Equipment and Consumable Supplies Australia
07.2023 - Current
Customer Relations Specialist
Health Equipment and Consumable Supplies Australia
07.2022 - Current
Operating Theatre Assistant
Greenslopes Private Hospital
03.2022 - 07.2022
Personal Care Assistant
Aveo Cleveland Gardens Retirement Village
09.2021 - 03.2022
Personal Support Worker
Real Community Services
05.2021 - 09.2021
Disability Support Worker
Star Disability
11.2020 - 05.2021
Service Receptionist
Moreton Bay Ford Capalaba
10.2018 - 10.2020
Receptionist
PC Dry Cleaners
09.2016 - 09.2019
Diploma of Nursing -
Mater Education
Queensland Certificate of Education (graduate certificate) -
Moreton Bay Girls College
Certificate III in Health Services Assistance -
TAFE Queensland
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