Tayla Andrew
Darley,VIC
Summary
Dynamic and results-driven professional with over 7.5 years of progressive experience at SFI Australia, contributing to the company’s growth through diverse roles in customer service, accounts, and marketing. Recognised for adaptability, and the ability to quickly master new skills in fast-paced, evolving environments. Possesses a well-rounded background that combines operational knowledge in customer-facing areas and marketing initiatives. Committed to continuous professional development and eager to embrace new challenges that foster both personal growth and organisational success. Able to build and maintain meaningful relationships and support business objectives through effective communication and collaboration.
Overview
9
9
years of professional experience
Work History
Marketing Assistant
SFI Australia
01.2022 - Current
- Assisted in planning, coordinating, and executing digital marketing campaigns to support brand growth.
- Created engaging content across multiple platforms including social media, email marketing, and the company website.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Supported event coordination, promotional activities, and customer engagement initiatives.
- Collaborated with cross-functional teams to ensure consistent brand messaging.
- Contributed to content creation for company blog, newsletter, and other marketing channels to improve SEO rankings and boost audience engagement.
Accounts & Administration Officer
SFI Australia
01.2019 - 01.2022
- Managed invoicing, payments, and reconciliations, contributing to streamlined financial operations.
- Provided administrative support and maintained accurate records.
- Supported interdepartmental communication, ensuring smooth day-to-day operations.
- Streamlined accounts payable processes by implementing efficient document management and payment tracking systems.
Customer Service Representative
SFI Australia
01.2017 - 01.2019
- Delivered high-quality customer service, handling enquiries and resolving issues efficiently.
- Built strong relationships with clients, supporting business retention and satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted with order processing, logistics coordination, and customer follow-ups.
- Responded to customer requests for products, services, and company information.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Online Postgraduate Courses - Business Studies & Accounting
Career Training Institute
Melbourne, VIC12-2019
High School Diploma -
One School Global
Melton, VIC12-2017
Skills
- Customer Relationship Management
- Relationship building
- Marketing Campaign Support & Coordination
- Customer engagement
- Digital & Social Media Content Creation
- Accounts & Administrative Support
- Business Communication & Stakeholder Engagement
- Problem Solving & Process Improvement
- Team Collaboration & Leadership Support
- Flexible and adaptable
- Event coordination
Timeline
Marketing Assistant
SFI Australia
01.2022 - Current
Accounts & Administration Officer
SFI Australia
01.2019 - 01.2022
Customer Service Representative
SFI Australia
01.2017 - 01.2019
Online Postgraduate Courses - Business Studies & Accounting
Career Training Institute
High School Diploma -
One School Global
ADDITIONAL INFORMATION
- Ready to explore new challenges, customer-facing roles or marketing with opportunities to grow skills further.