Tayla Atkins-Campbell
Townsville,QLD
Summary
High energy and dedicated Receptionist with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
JKM Accountants
08.2023 - Current
- Greeted clients professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Kept office areas clean and neat.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed EFTPOS transactions, maintained sales and payments records accurately.
- Resolved client problems and complaints.
Customer Service Representative
Rebel Sport
10.2022 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed cash registers accurately, utilized POS system to handle customer cash and credit card transactions.
- Counted money in drawers at beginning and end of each shift.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
Service Desk Team Member
Big W
10.2019 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Bachelor of Occupational Therapy (Honours) -
James Cook University
Townsville, QLD11.2030
High School Diploma -
The Cathedral School of St. Anne & St. James
Mundingburra, QLD11.2023
Skills
- Strong communication skills in various formats including, via email, telephone and face-to-face
- Demonstrating empathy towards others
- Courteous and Professional
- Strong interpersonal skills
- Active Listening
- Rapport Building
- Problem-solving abilities
- Microsoft Word, Excel, Powerpoint and Outlook
Certification
- Certificate III in Business - Subject Prize Winner (Completed November 2023)
- Certificate II in Health Support Services (Completed October 2022)
- First Aid Training (Completed July 2023)
- General Construction Induction Training - White Card (Completed July 2023)
- The Working with Children Check - QLD Blue Card (Expires March 2027)
- NDIS Worker Screening - Yellow Card (Expires October 2026)
Timeline
Receptionist
JKM Accountants
08.2023 - Current
Customer Service Representative
Rebel Sport
10.2022 - 12.2023
Service Desk Team Member
Big W
10.2019 - 10.2022
Bachelor of Occupational Therapy (Honours) -
James Cook University
High School Diploma -
The Cathedral School of St. Anne & St. James
- Certificate III in Business - Subject Prize Winner (Completed November 2023)
- Certificate II in Health Support Services (Completed October 2022)
- First Aid Training (Completed July 2023)
- General Construction Induction Training - White Card (Completed July 2023)
- The Working with Children Check - QLD Blue Card (Expires March 2027)
- NDIS Worker Screening - Yellow Card (Expires October 2026)
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