TAYLA BLACKHURST
Cairns
Summary
Highly organized and customer-focused receptionist with experience in front desk operations, appointment scheduling, and administrative support. Skilled in handling phone and email inquiries, managing bookings, and providing excellent customer service. Adept at multitasking in fast-paced environments while maintaining a professional and friendly demeanour. Experienced with managing front desk operations and client interactions. Utilizes organizational skills to handle scheduling and phone systems efficiently. Track record of providing excellent customer service and maintaining welcoming office environment.
Overview
3
3
years of professional experience
Work History
Junior Receptionist
Tropical North Day Spa
01.2017 - 12.2017
- Managed front desk operations, including opening/closing procedures
- Scheduled and confirmed appointments using the Smallbiz system
- Responded to multiple phone and email inquiries in a timely and professional manner
- Assisted clients with service selections and provided outstanding customer service
- Handled cash transactions and maintained accurate financial records
- Ensured the reception area was clean and well-organized
- Resolved customer problems and complaints.
Retail Assistant
Healthy Habits, Castletown
01.2015 - 12.2017
- Provided exceptional customer service in a fast-paced food retail environment
- Processed orders, managed stock levels, and maintained store cleanliness
- Supervised and trained team members to ensure smooth daily operations
- Managed POS transactions and handled daily banking responsibilities
- Answered phone inquiries and coordinated with suppliers for stock replenishment
- Assisted with food preparation and barista duties
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Education
Certificate II Business -
TEC-NQ
Townsville, QLD2014
Certificate II In Workplace Practices -
TEC-NQ
Townsville, QLD2014
Certificate II Information, Digital Media & Tec -
TEC-NQ
Townsville, QLD2014
Year 12 Certificate -
TEC-NQ
Townsville, QLD2014
Skills
- Reception & Front Desk Management
- Appointment Scheduling & Calendar Management
- Phone & Email Correspondence
- Customer Service & Client Relations
- Cash Handling & Banking
- Microsoft Office & POS Systems
- Multitasking & Problem-Solving
- Team Supervision & Training
Certifications And Education
- Certificate II in Business
- Certificate II in Workplace Practices
- Certificate II in Information, Digital Media & Technology
- Year 12 Certificate - Tec-NQ
Training
- Microsoft Office Proficiency
- Reflective Evaluation & Interpersonal Communication (James Cook University)
Timeline
Junior Receptionist
Tropical North Day Spa
01.2017 - 12.2017
Retail Assistant
Healthy Habits, Castletown
01.2015 - 12.2017
Certificate II Business -
TEC-NQ
Certificate II In Workplace Practices -
TEC-NQ
Certificate II Information, Digital Media & Tec -
TEC-NQ
Year 12 Certificate -
TEC-NQ
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