Tayla Bray
Summary
Dedicated and results-driven individual with over three years of customer service experience, complemented by strong leadership and athletic skills. Proven ability to deliver exceptional customer experiences while fostering positive relationships through outstanding interpersonal and communication skills. Recognised for strong critical thinking and effective problem solving combined with excellent organisational abilities to achieve high-quality outcomes.
Overview
2026
2026
years of professional experience
Work History
Food and Beverage Attendant
Canberra Southern Cross Club- Woden
12.2024 - Current
- Delivering exceptional service under high-pressure situations, maintaining the highest standards of professionalism.
- Maintaining clean and organised restaurant to comply with hygiene health regulations.
- Operating point-of-sale systems efficiently, processing transactions accurately and promptly.
- Collaborating with kitchen staff to ensure timely order fulfillment and adherence to safety protocols.
- Responding to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Contributing to team success by cross-training in multiple roles, fostering a collaborative work environment.
Crew Trainer
McDonald's- Weston
04.2022 - 01.2025
- Dedicated McDonald's crew member for almost three years, experience in fast paced customer service environment.
- Recognition for high-quality service receiving the first Crew Member of the month award, following a break due to COVID.
- Customer service – Demonstrated expertise in delivering exceptional service on front counter and through drive through in an efficient and timely manner. Greeting and welcoming customers and assisting them with their orders and managing complaints and enquiries in a professional way, always with a friendly and welcoming attitude.
- Cash handling – Experience in conducting accurate sales transactions, handling cash and card transactions with a high level of accuracy.
- Maintaining a safe and clean work and customer areas – ensuring the workspace and restaurant were always kept clean and tidy. Actively restocking ingredients and package materials. Actively looking out for the safety of myself and that of others and equally respects all coworkers and customers from diverse cultural backgrounds.
Child Minding and Pet Sitting
Family, Friends, Neighbors
- Due to my high levels of maturity and sensible nature I am often called upon by family and friends to look after their children and pets.
Education
St Jude's Primary School
12-2019
St Clare's College
Canberra, ACT11-2025
Skills
- Leadership and teamwork: A reliable and hard-working team player with a warm personable nature and positive communication style Co-captained 2024 under 16s Wildcats Team, proven record in working well with others Nominated leader of high performing school house captaincy and sports team roles Ability to set clear direction and vision with experience in leading and motivating other students and work colleagues, vice captained the school sports house, sports teams and as patrol leader in Girl Guides
- Quality customer service: Friendly and warm personality with demonstrated strong customer service skills Ability to resolve problems quickly and efficiently and ensure high quality experience for customers
- Communication and delegation: Strong oral and written communication skills with experience dealing with difficult customers The ability to apply active listening and manage customer queries to a high standard
- IT skills: Strong skills in IT, including Microsoft Office (Word, PowerPoint, Excel) and quick learner and problem solver with system, tools and procedures
- Time management and organisational skills: Capability to set and manage key priorities and assess and seek help when needed Ability to plan well, manage academic, sporting, and working commitments and ensuring high quality outputs in all areas Appreciate the importance of following safety procedures to ensure my and my colleagues safety at all times
Profile and experience
- A well rounded, dedicated year 12 student with multiple academic awards and a talented sports participant who enjoys playing team and individual sports and socialising with friends.
- A highly motivated, quick learner with demonstrated experience in customer service, working in a large high traffic fast food restaurant. Experience in front of house service and back of house, offering welcoming and friendly customer service experience while managing multiple tasks to ensure a positive customer experience.
- Brings an energy and enthusiasm to the team, whether it be at work or in sporting teams. Strong capability to manage multiple tasks, in fast paced environments. Ability to prioritise coupled with strong communication and interpersonal skills.
- Enjoys being challenged to develop improvement opportunities, balanced with a genuine, respectful, open, and flexible approach, always taking time to build strong working relationships with peers and senior leaders.
Accomplishments
- 2021 Academic Awards x2
- 2023 Academic Award x1
- 2021 Selection for the Giants Academy Girls under 14s team
- 2021 Award for ‘Players Player' and ‘Best and Fairest runners up Wildcats AFL Under 14
- 2024 AFL Under 16's Wildcats Co-Captain
- Deputy Sports Captain for Mulley, St Jude's Primary School
- Girl Guide Group Leader and Girl Guide for four years – leading the patrol group and acting as a mentor for the younger girls in the patrol.
- School Pastoral Care leader and representative
Academic
Sporting
Leadership
Hobbies and interests
AFL - AFL player for club sport over the winter and AFL 9s over the summer season,
Gym- enjoy keeping fit and strong by attending the gym on a regular basis.
Tag – enjoy playing Tag as a social team sport.
Travelling camping and hiking – enjoy these hobbies as an opportunity to spend time with my family and friends.
Timeline
Food and Beverage Attendant
Canberra Southern Cross Club- Woden
12.2024 - Current
Crew Trainer
McDonald's- Weston
04.2022 - 01.2025
Child Minding and Pet Sitting
Family, Friends, Neighbors
St Jude's Primary School
St Clare's College