Tayla Burgess

Additionally to previous vet nursing skills:

- Clinic stock and supply, completing weekly orders

- Assisting with rosters and organising our computer scheduling of appointments and surgery

- Assisting other nurses with training/skill work

- Mentoring students on placement for study

- Reorganising an entire clinic to run more functionally as well as cleanly

- Implementing cleaning protocols

- Encouraging 5 minute morning meetings to touch base with everyone so there is flow to the day and everyone knows their role that day

- Organising out of work events to continue a happy workplace for people to be

• Customer interaction and providing education in relation to native wildlife
• Presentations to customers in regards to native animals, educating them and allowing them to be interactive with the animal
• Followed specific food and water schedules for different animal species
• Followed pet care instructions for dietary needs and medication regimens
• Managed facility laundry, cleaning and restocking
• Monitored animals for behavioural problems and signs of health issues
• Mixed and administered special food formulas to individual animals based on unique dietary needs
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise and enrichment
• Monitored animals for signs of disease, illness or injury and communicated concerns to team leaders
• Trained animals in behavioural compliance or other special routines or commands
• Developed strong bonds with individual animals through positive reinforcement training techniques, promoting trust and cooperation
• Maintained safe and clean exhibit areas for animals and visitors through regular upkeep and sanitation procedures
• Enhanced visitor experience by conducting informative guided tours, explaining animal behaviours and habitats
• Minimized stress on animals during routine husbandry tasks by employing low-stress handling techniques based on each species'' unique characteristics

Additional skills from emergency work:

• Triaged incoming patients to determine treatment needs and urgency of care
• CPR on both cats and dogs
• Emergency fluid therapy and drug administration
• Pain scoring and management
• Fast pace emergency nursing and hospital care of patients
• Supported veterinarians in successfully diagnosing complex cases

• Administer medications
• Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices and clinic protocols
• Reception duties such as; process new patients and update client records with key information using Rx works computer software system
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave
• Gather patient history, information, description of symptoms from owner, and documenting presenting condition
• Collected specimens from patients for laboratory analysis for parasites, blood analysis and culture
• Monitored health and behaviour of animals by looking for urine and faecal output, completing weight checks and observing appetite during feeding, throughout hospital stays
• Assisted veterinarians in performing basic exams and tests for all patients
• Cleaned and disinfected exam areas, equipment and kennels to prevent spread of disease, control odours and maintain healthy environment
• Assisted veterinary surgeon in monitoring anaesthetic surgeries and procedures
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures
• Cared for animals pre and post operatively
• Adhered to social distancing protocols and wore mask or face shield at all times

• Cleaned and sanitized cashier workstation and scanning area
• Helped customers complete purchases, locate items and join reward programs
• Cleaned, swept, mopped and disinfected shop area to maintain customer safety and health
• Trained new cashier team members in customer service and money handling processes
• Answered questions about store policies and addressed customer concerns
• Packed customer orders into boxes and bags, transferring to shopping cart
• Retrieved items for customers and verified prices
• Helped clients transport large or bulky items into vehicles
• Performed cash, card and check transactions to complete customer purchases
• Operated cash register to record transactions accurately and efficiently
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
• Checked identification for proof-of-age for alcohol and tobacco sales