Tayla Cook
Gold Coast,QLD
Summary
A motivated Loans Officer with experience working in two high performing brokerage firms, the Bank of Queensland and Rapid Loans. I have been working in the finance industry for over 8 years and have extensive knowledge working with many different CRM systems, relationship building with clients and other stakeholders and have a strong background in customer service and sales. I take pride in my ability to communicate to a diverse range of people and strive to succeed and perform at the highest of standard. I feel confident in my capability to work under pressure and have extensive knowledge in privacy procedures.
Overview
11
11
years of professional experience
Work History
Loan Underwriter/Sales Agent
Rapid Loans Miami
Miami
04.2023 - Current
- Loan writing, Completing serviceability on applications, Ensuring the loan falls within our lending policy, Meeting monthly KPI’s, Point of contact with customers and brokers, Manage the application from the beginning through to settlement, Satisfy all conditions when received from the Credit team
Loans Officer
Bank of Queensland
Surfers Paradise & Biggera Waters
02.2021 - 04.2023
- Collecting documents from clients and third parties, Assessing suitability of loan applications, Managing loan applications from submission through to settlement, Complete post settlement follow up’s with clients, Ensure all documents fall within the Bank’s policy, Act as a point of contact between agents, solicitors, and clients, Satisfy all conditions when received from the underwriter, Prepare loan documents, Completing serviceability scenarios for clients, Use of CRM systems, Relationship building with clients and stakeholders
Loan processor/Administration
Mortgage Choice Bundall
Bundall
06.2020 - 01.2021
- Use of computers for various applications, such as database management or word processing, Submit complete loan files for appraisal, Managing loan applications from submission through to settlement, Act as a point of contact between banks, agents, solicitors, and clients, Satisfy all conditions when received from the underwriter, Ensure that approval falls within the established lending guidelines, Greet visitors or callers and manage their enquires or direct them to the appropriate person according to their needs, Schedule and confirm appointments for clients, Prepare and mail checks, General reception and admin duties, Completing serviceability scenarios for clients, Use of CRM systems, Relationship building with clients and stakeholders
Loan processor/Administration
AAA Mortgage Solutions
Mawson Lakes
02.2016 - 06.2020
- Use computers for various applications, such as database management or word processing, Submitting loan applications, Managing loan applications from submission to settlement, Liaising with lenders and communicating updates to the mortgage brokers, Answer telephone calls and give information to callers, take messages, or transfer calls to appropriate individuals, Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, Greet visitors or callers and manage their enquires or direct them to the appropriate person according to their needs, Schedule and confirm appointments for clients, Prepare and mail checks, General reception and admin duties, Use of CRM systems
Customer Service
Woolworths
Golden Grove
04.2015 - 02.2016
- Checkout operator, Stock shelves with products, Sell products being promoted and keep record sales, Keep areas neat while working and return items to correct locations following demonstrations
Customer Service
Coles
St Agnes
10.2012 - 04.2015
- Checkout operator, Stock shelves with products, Sell products being promoted and keep record sales, Keep areas neat while working and return items to correct locations following demonstrations
Education
Banksia Park International High School
Adelaide, SASkills
- Risk Evaluation
- Income Verification
- Financial Assessment
- Loan Processing
- Documentation Review
- Creditworthiness Determination
- Financial History Analysis
- Attention to Detail
- Credit History Review
- Loan Feasibility Assessment
- Application Review
- Loan File Maintenance
- Complaint Handling
- Oral and Written Comprehension
- Goal Setting
- Excellent Communication
- Continuous Improvement
- Time Management Abilities
- Interpersonal Skills
- Self Motivation
- Regulatory Compliance
- Customer Service
References
- Joe Vancura, AAA Mortgage Solutions, Managing Director, (08) 8182 5555
- Ruby Dean, Bank of Queensland, Business Development Manager, 0478 664 439
Timeline
Loan Underwriter/Sales Agent
Rapid Loans Miami
04.2023 - Current
Loans Officer
Bank of Queensland
02.2021 - 04.2023
Loan processor/Administration
Mortgage Choice Bundall
06.2020 - 01.2021
Loan processor/Administration
AAA Mortgage Solutions
02.2016 - 06.2020
Customer Service
Woolworths
04.2015 - 02.2016
Customer Service
Coles
10.2012 - 04.2015
Banksia Park International High School