Tayla Dugard
Pacific Pines,QLD
Summary
Customer-oriented Groups & Reservations Co-Ordinator with over 6 years of experience in the Tourism and Hospitality Industry. Hardworking and passionate about the industry with strong organizational skills and eager to work in a team to achieve company goals.
Overview
8
8
years of professional experience
Work History
Groups & Reservations Co-Ordinator
Mantra At Sharks
02.2023 - Current
- Minimized overbooking situations through vigilant monitoring of incoming reservations and careful balancing of room inventories.
- Developed strong relationships with clients, leading to increased repeat bookings and positive word-of-mouth referrals.
- Monitoring the trends in corporate business travelling to the property and organising and implementing corporate rate agreements at property level.
- Coordinated group reservations, effectively managing room blocks and special requests for seamless event experiences.
- Provided exceptional service to VIP clients by ensuring their unique needs were met during the reservation process and throughout their stay at the property.
- Streamlined reservations processes by implementing efficient booking procedures and policies while optimizing software usage.
- Increased overall efficiency by training new team members on best practices in reservations management.
- Liaised with hotel departments to guarantee smooth operations related to guest stays, including transportation arrangements, dietary preferences, and billing inquiries.
Workplace Health & Safety Committee Member
Mantra At Sharks / Southport Sharks
07.2022 - Current
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Conducted risk assessments to identify areas needing improvement, leading to a safer work environment.
- Attending quarterly Safety Committee meetings, ensuring ongoing review of company-wide safety initiatives.
- Served as a liaison between employees and management regarding safety concerns, facilitating open communication channels that fostered trust and collaboration.
Groups and Reservations Agent
Mantra at Sharks
01.2021 - 02.2023
- Creating small, medium, and large group blocks for events varying from conference, business, personal and sporting groups; acting as the central reservation's coordinator for the team
- Such groups include the oversight and management of the Geelong Cats, a team who required specialised and detailed coordination during the 2020 Covid-19 lockdown
- My duties extend to also include inputting data into Sihot, rates adjustments, spreadsheet control and room categorisation.
Guest Service Agent
Mantra at Sharks
11.2019 - 01.2021
- Check guests in and out of the property and anticipating all needs
- Creating a unique guest experience for each guest whether they are a first time stay, return guest or VIP status at our property
- Quoting rates and creating reservations for FIT bookers
- Answering all telephone calls internally and externally in a timely manner
- Placing and delivering guest amenities and room service orders
- Organising and distributing the delivery of guest messages and mail
- Have a wide base of knowledge about the property and surrounding attractions for all visitors
- Cash handling and balancing of the eftpos terminals on a regular basis
- Dealing directly with OTA's, communicating with online agents regarding our mutual guests
- Categorising, actioning and correctly distributing information to online and other team members.
Front Office Receptionist & Housekeeping Attendant
Mantra at Sharks
06.2019 - 09.2019
- Attending morning briefing, answering internal and external phone calls, checking customers in and out of the hotel, deal with reservations, putting through minibar and room service orders
- Handling guests lost property, stripping, and making of the beds, restocking of coffee and tea amenities, cleaning bathrooms, and restocking bathroom linen, dusting furniture and fittings and finally restocking the trolleys at the end of shift.
Food & Beverage Attendant
Southport Sharks Football Club
06.2016 - 11.2019
- Setting up the café for the day including filling the cake cabinet, preparing sandwiches and other food options, flushing the coffee machine, serving customers, making coffees, milkshakes, smoothies and juices, clearing, delivering, and setting tables, waitressing, preparing food orders, dropping and counting tills and closing the café.
Food and Beverage Attendant
Main Event Catering
01.2016
- Clearing, washing, drying, and stacking plates, greeting customers, delivering food to customers, and working in a team environment.
Education
Bachelor - International Tourism And Hotel Management
Griffith University
Gold Coast, QLD2019
Bachelor - Business - Event Management
Griffith University
Gold Coast, QLD2019
Skills
- Sihot PMS and Back of House Operations
- Strong Numerical & Analytical skills
- Hotel Operational Management
- Excellent Communication Skills
- MS Windows/ Office
- Proactive & Adaptable Team Member
- Performance Metrics
- Ivvy knowledge
Volunteer Experience
- Volunteer Abroad Tanzania, Emanuel Learning Centre, 2019
I spent two weeks Volunteering at Emmanuel Early Learning Centre teaching children English and Maths between the ages of 4-10 years old. Throughout this time, we taught them basic math including addition and subtraction. While also teaching at the school we also went and visited villages and gave them necessary supplies while learning their stories.
- Volunteer Abroad Thailand, Chiang Mai Elephant Sanctuary, 2018
I spent 2 weeks volunteering in Chiang Mai. I spent one-week volunteering in an Elephant Sanctuary helping to feed, clean and look after them. My second week in Thailand I volunteered in a hill tribe school teaching children English and Maths between the age of 4-16 years of age. My time here was spent teaching them to read, write and speak English.
References
- Michele Marks
Former Sales Manager - Southport Sharks
0411 525 255
- Gabby Daniels
Former General Manager - Mantra at Sharks
0407 128 360
- Trent Maloney
Duty Manager & Compliance & Facilities Manager- Southport Sharks
0423 924 032
Timeline
Groups & Reservations Co-Ordinator
Mantra At Sharks
02.2023 - Current
Workplace Health & Safety Committee Member
Mantra At Sharks / Southport Sharks
07.2022 - Current
Groups and Reservations Agent
Mantra at Sharks
01.2021 - 02.2023
Guest Service Agent
Mantra at Sharks
11.2019 - 01.2021
Front Office Receptionist & Housekeeping Attendant
Mantra at Sharks
06.2019 - 09.2019
Food & Beverage Attendant
Southport Sharks Football Club
06.2016 - 11.2019
Food and Beverage Attendant
Main Event Catering
01.2016
Bachelor - International Tourism And Hotel Management
Griffith University
Bachelor - Business - Event Management
Griffith University
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