Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayla Forrester-Morgan

Pimpama,QLD

Summary

Certified Senior Hairstylist, experienced with team leadership, operational management, and customer service excellence. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges with dedication and enthusiasm. Excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.

Overview

10
10
years of professional experience

Work History

Assistant Manager/Senior Stylist

Marigold Hairdressing
03.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Mentored junior stylists, improving their technical skills and customer service abilities.
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Provided exceptional customer service by addressing concerns promptly and offering solutions tailored to each client''s needs.

Senior Hairstylist

Harlequin Hair Studio One
05.2018 - 03.2022
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Initiated and engaged clients in conversations as part of personalized service.
  • Conducted and maintained inventory and set up retail displays to attract guest attention resulting in increased sales.
  • Produced creative and technically accurate visual presentations using most current styling trends.
  • Coordinated and facilitated new hire training to maintain consistency of salon services.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Consistently received positive performance reviews from guests.
  • Answered phone calls and emails to schedule client appointments.
  • Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.

Senior Cashier

IGA Express
02.2015 - 12.2018
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Helped customers complete purchases, locate items and join reward programs.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Restocked and organized merchandise in front lanes.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Received and processed customer payments.
  • Processed checks, cash and credit purchases or refunds.
  • Educated employees on register use, merchandising and customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Displayed new stock and rotated existing products.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.

Education

Certificate III - Hairdressing

Gold Coast School of Hairdressing
Southport
05.2021

Certificate III - Make-Up

Kingscliff Tafe
Kingscliff, NSW
05.2018

HSC -

Banora Point High School
Banora Point, NSW
11.2017

Skills

  • Creativity and Originality
  • Decision Making
  • Appointment Scheduling
  • Supply Ordering and Maintenance
  • Teamwork and Collaboration
  • Excellent Communication
  • Attention to Detail
  • Customer rapport
  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Customer relations
  • Team motivation
  • Staff supervision
  • Task delegation
  • Goal setting
  • Conflict resolution
  • Retail operations
  • Sales strategies
  • Sales growth
  • Sales reporting

Timeline

Assistant Manager/Senior Stylist

Marigold Hairdressing
03.2022 - Current

Senior Hairstylist

Harlequin Hair Studio One
05.2018 - 03.2022

Senior Cashier

IGA Express
02.2015 - 12.2018

Certificate III - Hairdressing

Gold Coast School of Hairdressing

Certificate III - Make-Up

Kingscliff Tafe

HSC -

Banora Point High School

Similar Profiles

CREATE PROFILE
Tayla Forrester-Morgan