Summary
Overview
Work History
Education
Skills
Professional Experience
Work Experience Training
Passions Interests
Personal Qualities
References
Timeline
Generic

TAYLA GUNNING

Varsity Lakes,QLD

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. I am extremely hard working, agile, excel when challenged, able to act on my feet, think commercially, be proactive and am comfortable working in ambiguity

Overview

7
7
years of professional experience

Work History

Executive Assistant - Full Time

Yonda
10.2019 - 10.2022
  • Execute various administration tasks, including travel arrangements (domestic and international), scheduling meetings and appointments, submission of expense reports, creating invoices and reports, managing database systems and provide general administration support for the wider team
  • Coordinate executive communications, including taking calls, responding to emails and interfacing with key stakeholders
  • As a main point of contact - Provide ongoing service and support between the Executives and Internal/External colleagues
  • Provide coaching, mentoring and support to staff on company standards
  • Planned, arranged and ran all team social activities, team building activities, events and team meetings
  • Attend staff meetings and take dictation/minutes and write them up subsequently
  • Designing and producing both reports and presentations
  • Utilise in-house software to make travel arrangements and detailed travel itineraries using Xero
  • Manage client database system – ensuring all details are current and effective for future reference
  • Assist the Reservations and Product Team – Provide support and facilitate individual bookings
  • Deliver effective interpersonal skills - build loyal customer foundations, ensuring increased sales volume and customer satisfaction
  • Develop and sustain a level of professionalism among staff and key stakeholders
  • Uphold a strict level of confidentiality.

Front of House Staff - Food and Beverage

Glacier Creek Lodge
11.2022 - 02.2024
  • Provide friendly and prompt service to all Guests – Assist with seating and individual preferences
  • Bussing tables and arranging rubbish to ensure everything is recycled correctly
  • Present Menu – Assist with enquiries and make suggestions regarding food and beverages
  • Deliver food to tables and ensure all customers are satisfied with both the service and food quality
  • Maintain a clean and safe environment for all staff and customers – maintain Workplace Safety
  • Maintain all relevant Workplace Health and Hygiene practices
  • Register operations, closing down tills and using Eftpos facilities.

Retail Assistant – Part- Time

Empte Boutique
08.2020 - 10.2022
  • Greeted and assisted customers in a friendly and knowledgeable manner, addressing inquiries and providing product information
  • Processed sales transactions accurately using a point-of-sale (POS) system, handling cash, credit cards, and returns efficiently
  • Maintained a neat and organized sales floor, ensuring products were well-stocked, visually appealing, and in compliance with merchandising guidelines
  • Collaborated with the store manager to track and replenish inventory, reducing out-of-stock situations and ensuring product availability
  • Assisted in visual merchandising, including creating eye-catching displays and signage to boost product visibility and sales
  • Resolved customer issues and concerns promptly and professionally, enhancing customer satisfaction and loyalty
  • Worked as a team member to achieve and exceed sales targets, consistently meeting or surpassing monthly quotas.

Reservations Consultant – Full Time

Leisurecom
10.2018 - 10.2019
  • Demonstrate exceptional levels of customer service to all new and existing clients & guests
  • Proficient computer and data entry skills – use of Windows, M/S Office & in-house programs
  • Analysing customer preferences, budgets, and individual requests – offering packages to suit
  • Use strong and confident interpersonal skills to develop productive relationships and rapport
  • Provide dedicated service to our clients and assist with all levels of enquiries/concerns
  • Working in a very busy Call Centre environment – Answering ongoing multi-line telephones
  • Maintain knowledge of all services and current promotions – ensuring to deliver effective responses
  • Delivering strong and confident organisation, multi-tasking and the ability to perform under pressure.

Waitress – Casual Position

Vida Express
04.2017 - 01.2018
  • Provide friendly and prompt service to all Guests – Assist with seating and individual preferences
  • Present Menu – Assist with enquiries and make suggestions regarding food and beverages
  • Deliver food to tables and ensure all customers are satisfied with both the service and food quality
  • Maintain a clean and safe environment for all staff and customers – maintain Workplace Safety
  • Maintain all relevant Workplace Health and Hygiene practices
  • Cash handling, balancing, register operations and Eftpos.

Education

High School Diploma -

All Saints Anglican School
Gold Coast
11.2017

Skills

  • Excellent Communication
  • Organization and Time Management
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Data Management
  • Multitasking Abilities
  • Quality Assurance
  • Filing
  • Meeting planning
  • Spreadsheet Management
  • Appointment Scheduling
  • Calendar Management

Professional Experience

  • Experienced working autonomously and under pressure – make effective judgement and decisions
  • Enthusiastic and proactive team member – always assisting others and maintaining performance
  • Leadership – Experienced in assisting staff and ensuring they represent the Company professionally
  • Time Management - Working within diverse schedules, pressure and deadlines
  • Effective verbal communication, analytical and problem-solving abilities – can work under pressure and high paced environments
  • Administrative skills including – diary management, domestic and international travel bookings, expense management, reporting and managing database systems
  • Use strong and confident interpersonal skills to develop productive relationships and rapport
  • Demonstrate exceptional levels of customer service to all stakeholders internally and externally
  • Ability to liaise with all levels of people including diverse backgrounds and nationalities
  • Proficient computer and data entry skills – use of Windows, M/S Office, in-house programs and emails
  • Maintain all relevant Workplace Policies, Procedures & Legislation including client confidentiality

Work Experience Training

  • Studied Fashion and Design – RMIT 2018
  • Won the Marion Fletcher Fashion Textiles Scholarship 2018
  • Volunteer Stylist – Academy of Design 2016
  • Intern – DBI Design 2015

Passions Interests

  • Enjoy and embrace fitness and health – Member of PLC Burleigh Heads
  • Member - Gold Coast Representative Basketball Team
  • Member – RMIT Associate Degree in Fashion and Textiles
  • Member – Social Netball Team
  • Qld Drivers Licence – Own reliable transport

Personal Qualities

  • Extremely dedicated, hardworking, and confident within my position and industry
  • Enjoy challenges and effectively responsive to ideas, change and innovation
  • Adaptable to new skills, tasks and working environments – confident in working autonomously
  • Ability to liaise with all levels of people including diverse backgrounds and nationalities
  • Friendly and cooperative team player – build confidence and skills
  • Professional personal presentation and self-motivation
  • Eye for detail – attention to detail and make conscious efforts to make a difference

References

Available on request

Timeline

Front of House Staff - Food and Beverage

Glacier Creek Lodge
11.2022 - 02.2024

Retail Assistant – Part- Time

Empte Boutique
08.2020 - 10.2022

Executive Assistant - Full Time

Yonda
10.2019 - 10.2022

Reservations Consultant – Full Time

Leisurecom
10.2018 - 10.2019

Waitress – Casual Position

Vida Express
04.2017 - 01.2018

High School Diploma -

All Saints Anglican School

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TAYLA GUNNING