Summary
Overview
Work History
Education
Skills
References
Timeline
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Tayla Hale

Para Hills,SA

Summary

Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.

Overview

11
11
years of professional experience

Work History

Job Coach

AtWork Australia
Davoren Park
06.2022 - Current
  • Assisted clients in cultivating professional networks to increase job opportunities.
  • Developed and maintained relationships with community resources to support job coaching.
  • Assisted clients in building successful job search strategies.
  • Coached clients on resume and cover letter development to enhance opportunities.
  • Assisted job seekers in exploring and selecting career paths.
  • Making sure job seekers expectations are in-line with department expectations
  • Use of Workforce Australia & Job Ready Live
  • Use of Excel Spreadsheets & Microsoft word.
  • Administration duties.
  • Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.

Rostering Officer

CareCo Services
St Agnes, SA
03.2022 - 06.2022
  • Building schedules for NDIS Participants
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Distributions Officer

Australian Pharmaceutical Industries
Wingfield
01.2017 - 03.2022
  • Packing product based on daily orders in a timely manner
  • Tagging and storing products in correct areas and locations
  • Adhering to company and operational procedures when using special and heavy equipment
  • Maintaining warehouse compliance with company policies and regulations
  • Processing and reshelving returned products to maintain accurate inventory records
  • Optimising inventory management by applying automated systems
  • Monitoring pickup and delivery schedules for accurate and effective product distribution
  • Unpacking and examining incoming shipments and redirecting materials to appropriate departments
  • Performing inspections on delivery contents to verify against invoices and records
  • Conducting inventory counts for accuracy to observe and report variances
  • Determining best shipment methods by researching appropriate procedures, routes and rates
  • Coordinating with couriers to arrange and issue delivery instructions
  • Providing resolutions for product damages, shortages and faults

Call Centre Consultant

My Money House
Walkerville
01.2014 - 12.2015
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Documented customer correspondence to track requests, problems and solutions
  • Made reasonable procedure exceptions to accommodate unusual customer requests
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Trained and supervised new employees to promote overall team productivity and consistent service
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
  • Coordinated with various company teams to offer and implement successful solutions to customer problems
  • Updated customer accounts, addresses and contact information within call management databases
  • Met and communicated with vendors to monitor product shipments, prices and backorders
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Answered questions and informed customers of current sales and promotions
  • Educated customers on how to conduct transactions with convenient online solutions

Retail Assistant

Woolworths
Modbury Heights
09.2013 - 01.2014
  • Welcome all patrons and provided professional and polite support for all service needs
  • Restocked shelves, racks and bins and changed signages to promote special products
  • Handled cash and EFTPOS transactions and reconciled balances on a daily basis
  • Arranged merchandise to display new seasonal stocks for consumer attraction
  • Attended to customer queries and resolved issues according to store policy
  • Observed customer behaviour to identify security threats and escalate concerns to appropriate officers
  • Maintained visually appealing displays for entire store to drive sustained revenue and move target products
  • Calculated pricing, applied discounts and collected payments to process transactions
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
  • Answered questions about current promotions and resolved issues according to store policies
  • Applied appropriate Food Handling and Health Safety Procedures particularly in Deli sections
  • Maintained cleanliness of market floors to ensure that aisles are free from hazards and clutter

Education

Certificate III in Supply Chain Operations -

Traineeship & Apprenticeship Services
Wingfield
07.2022

Certificate I And II in Retail -

Leap Training
10.2014

Certificate III in Design & Apply Makeup -

Tafe SA
Elizabeth
05.2014

Skills

  • Attention to Detail
  • Excellent Communication
  • Accurate Proofreading
  • Quick to learning new skillsets
  • Documentation skills
  • Excellent Time Management
  • OH&S Procedures
  • Auditing inventory
  • Team collaboration
  • Customer Service Delivery
  • Delivery & Shipment
  • Sales & Distribution

References

Jodie Perry

Service Manager

AtWork Australia

pH: 0410 430 292

Email: jperry@atworkaustralia.com.au

Anthony Yates

Inwork support consultant

AtWork Australia

pH: 0450 318 496

Karina Grabb

2IC

AtWork Australia

pH: 0432496441

Timeline

Job Coach

AtWork Australia
06.2022 - Current

Rostering Officer

CareCo Services
03.2022 - 06.2022

Distributions Officer

Australian Pharmaceutical Industries
01.2017 - 03.2022

Call Centre Consultant

My Money House
01.2014 - 12.2015

Retail Assistant

Woolworths
09.2013 - 01.2014

Certificate III in Supply Chain Operations -

Traineeship & Apprenticeship Services

Certificate I And II in Retail -

Leap Training

Certificate III in Design & Apply Makeup -

Tafe SA
Tayla Hale