Tayla Hale
Para Hills,SA
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
11
11
years of professional experience
Work History
Job Coach
AtWork Australia
Davoren Park
06.2022 - Current
- Assisted clients in cultivating professional networks to increase job opportunities.
- Developed and maintained relationships with community resources to support job coaching.
- Assisted clients in building successful job search strategies.
- Coached clients on resume and cover letter development to enhance opportunities.
- Assisted job seekers in exploring and selecting career paths.
- Making sure job seekers expectations are in-line with department expectations
- Use of Workforce Australia & Job Ready Live
- Use of Excel Spreadsheets & Microsoft word.
- Administration duties.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
Rostering Officer
CareCo Services
St Agnes, SA
03.2022 - 06.2022
- Building schedules for NDIS Participants
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Distributions Officer
Australian Pharmaceutical Industries
Wingfield
01.2017 - 03.2022
- Packing product based on daily orders in a timely manner
- Tagging and storing products in correct areas and locations
- Adhering to company and operational procedures when using special and heavy equipment
- Maintaining warehouse compliance with company policies and regulations
- Processing and reshelving returned products to maintain accurate inventory records
- Optimising inventory management by applying automated systems
- Monitoring pickup and delivery schedules for accurate and effective product distribution
- Unpacking and examining incoming shipments and redirecting materials to appropriate departments
- Performing inspections on delivery contents to verify against invoices and records
- Conducting inventory counts for accuracy to observe and report variances
- Determining best shipment methods by researching appropriate procedures, routes and rates
- Coordinating with couriers to arrange and issue delivery instructions
- Providing resolutions for product damages, shortages and faults
Call Centre Consultant
My Money House
Walkerville
01.2014 - 12.2015
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Documented customer correspondence to track requests, problems and solutions
- Made reasonable procedure exceptions to accommodate unusual customer requests
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Trained and supervised new employees to promote overall team productivity and consistent service
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships
- Coordinated with various company teams to offer and implement successful solutions to customer problems
- Updated customer accounts, addresses and contact information within call management databases
- Met and communicated with vendors to monitor product shipments, prices and backorders
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Displayed strong telephone etiquette, effectively handling difficult calls
- Answered questions and informed customers of current sales and promotions
- Educated customers on how to conduct transactions with convenient online solutions
Retail Assistant
Woolworths
Modbury Heights
09.2013 - 01.2014
- Welcome all patrons and provided professional and polite support for all service needs
- Restocked shelves, racks and bins and changed signages to promote special products
- Handled cash and EFTPOS transactions and reconciled balances on a daily basis
- Arranged merchandise to display new seasonal stocks for consumer attraction
- Attended to customer queries and resolved issues according to store policy
- Observed customer behaviour to identify security threats and escalate concerns to appropriate officers
- Maintained visually appealing displays for entire store to drive sustained revenue and move target products
- Calculated pricing, applied discounts and collected payments to process transactions
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit
- Answered questions about current promotions and resolved issues according to store policies
- Applied appropriate Food Handling and Health Safety Procedures particularly in Deli sections
- Maintained cleanliness of market floors to ensure that aisles are free from hazards and clutter
Education
Certificate III in Supply Chain Operations -
Traineeship & Apprenticeship Services
Wingfield07.2022
Certificate I And II in Retail -
Leap Training
10.2014
Certificate III in Design & Apply Makeup -
Tafe SA
Elizabeth05.2014
Skills
- Attention to Detail
- Excellent Communication
- Accurate Proofreading
- Quick to learning new skillsets
- Documentation skills
- Excellent Time Management
- OH&S Procedures
- Auditing inventory
- Team collaboration
- Customer Service Delivery
- Delivery & Shipment
- Sales & Distribution
References
Jodie Perry
Service Manager
AtWork Australia
pH: 0410 430 292
Email: jperry@atworkaustralia.com.au
Anthony Yates
Inwork support consultant
AtWork Australia
pH: 0450 318 496
Karina Grabb
2IC
AtWork Australia
pH: 0432496441
Timeline
Job Coach
AtWork Australia
06.2022 - Current
Rostering Officer
CareCo Services
03.2022 - 06.2022
Distributions Officer
Australian Pharmaceutical Industries
01.2017 - 03.2022
Call Centre Consultant
My Money House
01.2014 - 12.2015
Retail Assistant
Woolworths
09.2013 - 01.2014
Certificate III in Supply Chain Operations -
Traineeship & Apprenticeship Services
Certificate I And II in Retail -
Leap Training
Certificate III in Design & Apply Makeup -
Tafe SA