Tayla Hanlon
Forest Hill,QLD
Summary
Enthusiastic and detail-oriented barista with a passion for witty banter and killer customer service. Over a decade of experience in various cafes and bars, as well as almost 5 years in entrepeneurial promotional entertainment. Highly organised, creative and dependable, with an exceptional ability to multi-task.
Overview
4
4
years of professional experience
Work History
Entertainment and Sales
Self employed
05.2022 - 08.2024
- Consistently adapted to a variety of clientele, tailoring each interaction based on their specific requirements and providing outstanding customer service
- Worked independently in a fast-paced and competitive environment while meeting personal productivity and sales expectations
- Ability to manage schedules and multitask effectively, with a strong work ethic and commitment to personal goals
- Learned flexibility, adaptability and quick-thinking skills through irregular working conditions, while maintaining a positive and determined attitude
Family Support Worker
Urzi Psychology
01.2023 - 05.2023
- Maintained accurate and confidential records of client interactions and progress
- Knowledge of professional boundaries and ethical standards in mental health practice
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Maintained a consistent schedule with between 3 and 6 clients a week
Bartender/Waitress/Barista
The Loose Moose Bar and Grill
01.2021 - 05.2022
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt table service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Made and served brand-specific café and bar beverages with focus on speed, quality and consistency.
Education
High School Diploma -
Gympie State High School
Skills
- Strong communication skills
- Effective multi-tasking
- Attention to detail
- Strong financial management
- Approx 10yr barista/waitress experience
- Exceptional customer service
- Ability to work efficiently independently and collaboratively
- Highly organised
Additional Information
Currently hold the following licenses and qualifications:
- RSA
- QLD driver's license
Timeline
Family Support Worker
Urzi Psychology
01.2023 - 05.2023
Entertainment and Sales
Self employed
05.2022 - 08.2024
Bartender/Waitress/Barista
The Loose Moose Bar and Grill
01.2021 - 05.2022
High School Diploma -
Gympie State High School
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