Tayla Hansen
Ipswich,QLD
Summary
I am a young and unique individual with demonstrated experience working in casual face-to-face customer service roles. I have strong skills ensuring the ability to work in which I am respectful and effective using communication skills; Proven strengths in cash management, transaction processing, customer interactions, problem solving, working in a busy environment and working with a team.
I have a P1 Drivers License and reliable transport.
Overview
4
4
years of professional experience
Work History
Bartender, Bistro/Food Service Worker, Bottle Shop
Brisbane Valley Tavern
05.2023 - 01.2024
- Contact Number: (07) 3372 1633
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Streamlined dining experience for patrons through consistent communication with kitchen staff regarding order updates and special requests.
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Established rapport with regular customers through personalized service and genuine interest in their dining experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
Bottle Shop Attendant, Cash Handling/Management, S
Lucky Tree Tavern - Liquor Legends
01.2022 - 05.2023
- Contact Number: (07) 3372 1633
- Streamlined cashier operations through proper handling of cash transactions and credit card processing.
- Maximized shelf space utilization by strategically organizing products for ease of access and visibility.
- Supported loss prevention efforts by closely monitoring the sales floor for suspicious activity or theft attempts.
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Managed restocking activities efficiently, ensuring timely availability of items for purchase during peak hours.
- Balanced daily cash registers accurately, preventing discrepancies in financial records.
- Promoted loyalty programs effectively, signing up new members leading to repeat business.
- Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
- Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
- Received incoming shipments of goods and materials by unloading delivery trucks.
- Used POS system to process customer cash, credit and debit transactions.
Event Staff, Crowd Control, Public Assisting
Asset Security And Protection Systems
01.2021 - 12.2022
- Contact Number: (07) 3375 7288
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Maintained constant communication with event organizers to address any emerging security concerns promptly.
- Facilitated smooth traffic flow around the event area by directing vehicles and pedestrians according to established protocols.
- Supported successful events by collaborating closely with other team members to address all aspects of security management efficiently.
Customer Service, Drink Draw, Running, Presenting
Yamanto Mcdonalds
01.2021 - 12.2021
- Contact Number: (07) 3288 0700
- Collaborated with team members to improve overall response times and service quality.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Customer Service, Fry Master, Drink Draw
Booval MCDonalds
01.2020 - 12.2021
- Contact Number: (07) 3282 6600
- Collaborated with team members to improve overall response times and service quality.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Education
St Peter Claver College
Dinmore, QLD12.2020
Australian Industry Trade College
Ipswich, QLD12.2022
Skills
- Teamwork
- Food Service
- Payment Processing
- Clear and Effective Communication
- Customer Service Expertise
- Cash Register Operation
- Customer Service
- Wine and Liquor Knowledge
- Responsible Alcohol Service
- Liquor, Beer, and Wine Knowledge
- Changing Beer Kegs
- Engaging Personality
- Problem solving
- Cash management
- Independent
- Respectful
- Leadership
- Communication
- Time management
- Being adaptive and organised
- Well presented
- Being adaptive
References
- Mel McGill, Manger/ Trainer - Liquor legends, 0434 941 180
- Tianee Ala-Outinen, Manger – Lucky Tree Tavern Liquor Legends, 0408 810 980
- Nikki Savvas Amante, Owner – Brisbane Valley Tavern, 0404 070 222
Timeline
Bartender, Bistro/Food Service Worker, Bottle Shop
Brisbane Valley Tavern
05.2023 - 01.2024
Bottle Shop Attendant, Cash Handling/Management, S
Lucky Tree Tavern - Liquor Legends
01.2022 - 05.2023
Event Staff, Crowd Control, Public Assisting
Asset Security And Protection Systems
01.2021 - 12.2022
Customer Service, Drink Draw, Running, Presenting
Yamanto Mcdonalds
01.2021 - 12.2021
Customer Service, Fry Master, Drink Draw
Booval MCDonalds
01.2020 - 12.2021
St Peter Claver College
Australian Industry Trade College
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