Tayla Holden
Grafton,NSW
Summary
To bring to your organisation enthusiasm, dedication, responsibility and a respectable work ethic. To also bring a positive attitude, efficiency and a desire to utilize my skills with integrity, and to a high standard. i am also very motivated to continue developing my professional skills.
Overview
13
13
years of professional experience
Work History
Banking Customer Service Representative
Greater Bank
Grafton, NSW
11.2023 - Current
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Mentored junior team members and managed employee relationships.
- Conducted research into customer questions or problems using available resources.
- Identified potential fraud cases and reported them to the supervisor.
Home Care Nurse
Australian Unity
Grafton, NSW
12.2020 - 10.2021
- Assisted with end-of-life decisions by providing emotional support to family members.
- Prepared comprehensive reports detailing visits made, treatments provided and results obtained from each visit.
- Demonstrated excellent interpersonal skills while interacting with patients and their families.
- Developed individualized plans of care for patients based on assessments and established goals.
Retail Worker
Coles
Grafton, NSW
06.2011 - 01.2018
- Supported other departments within the store when needed during busy periods or shortages in staff.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
Education
Criminology And Criminal Justice
Griffith University, Currently Studying
Skills
- Client Confidentiality
- Customer Service
- Complaint resolution
- Time management abilities
- Problem Resolution
- Team building
- Team Collaboration and Leadership
Timeline
Banking Customer Service Representative
Greater Bank
11.2023 - Current
Home Care Nurse
Australian Unity
12.2020 - 10.2021
Retail Worker
Coles
06.2011 - 01.2018
Criminology And Criminal Justice
Griffith University, Currently Studying
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