Tayla Iles
Corowa,NSW
Summary
Proven customer service expert with a track record of enhancing guest experiences at Eastern Palace through exceptional order accuracy and a warm, courteous demeanor. Excelled in fast-paced environments, showcasing strong multitasking and problem-solving abilities. Achieved positive feedback by mastering menu memorization and allergy awareness, ensuring customer satisfaction and safety.
Overview
1
1
year of professional experience
Work History
Restaurant Waiter
Eastern Palace
11.2023 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - Screen And Media
TAFE NSW
NSW01-2026
Skills
- Order taking
- Cleanliness
- Problem-solving
- Courteous demeanour
- Strong multitasking
- Professional appearance
- Patience and empathy
- Cash register operation
- Customer assistance
- Flexible schedule
- POS system operations
- Customer service
- Time management
Timeline
Restaurant Waiter
Eastern Palace
11.2023 - Current
No Degree - Screen And Media
TAFE NSW
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