Tayla Ivanovic
Bathurst
Summary
Compassionate Disability Support Worker with a proven track record at Self Employed Services, enhancing client independence through personalized support plans and effective emotional support. Skilled in documentation and relationship building, I advocate for clients' rights while fostering a safe, inclusive environment. Committed to improving quality of life through empathy and tailored interventions.
Overview
13
13
years of professional experience
Work History
Disability Support Worker
Self Employed Services
Bathurst, NSW
05.2020 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Promoted a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
- Implemented behavior management techniques when required for the safety of both clients and staff members involved.
- Coordinated transportation arrangements for clients to attend medical appointments or partake in social activities safely.
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Adhered to company requirements for patient interactions and care standards.
- Advocated fiercely on behalf of clients when necessary to ensure their rights were respected in various settings such as education or healthcare environments.
- Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
Store Assistant
Aldi
Bathurst, NSW
10.2016 - 03.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Assisted with inventory control measures such as cycle counts, physical inventories, and reconciling discrepancies in stock records.
- Remained calm and composed in tense situations involving angry or upset customers.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
- Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
- Established and maintained professional relationships with customers to increase trust and rapport.
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Participated in weekly team meetings to discuss store performance metrics, upcoming promotions, and employee schedules or responsibilities adjustments if needed.
- Strengthened relationships with regular customers by remembering personal preferences and making recommendations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Waitress
The Venue
Bathurst, NSW
01.2016 - 12.2016
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Crew Trainer
McDonald’s
Bathurst
10.2011 - 01.2016
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Maintained current knowledge of all team position requirements.
- Evaluated crew members'' progress and provided constructive feedback for continuous development.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Analyzed training requirements of crew members to identify areas for improvement, bridge gap and provide resources.
Education
Veterinary Nursing Certificate LV - Nursing
Orange Tafe Rural
Orange, NSW12.2018
Year 10 Completed -
Kelso High School
Kelso, NSW12.2013
Skills
- Daily living assistance
- Problem-solving
- Housekeeping and meal preparation
- Personal care
- Relationship building
- Disability awareness
- Documentation skills
- Documentation and reporting
- Client confidentiality
- Incident reports
- Health and safety
- Individual support plans
- Creative thinking
- Family communication
- Risk assessments
- Emotional support
- Team leadership
- Social skills development
- Behavior support plans
- Flexible schedule
- Recreational activities
- Educational support
- Time management
- Empathy and patience
- Active listening
- Verbal and written communication
Timeline
Disability Support Worker
Self Employed Services
05.2020 - Current
Store Assistant
Aldi
10.2016 - 03.2019
Waitress
The Venue
01.2016 - 12.2016
Crew Trainer
McDonald’s
10.2011 - 01.2016
Veterinary Nursing Certificate LV - Nursing
Orange Tafe Rural
Year 10 Completed -
Kelso High School