Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tayla Jeffs

Bateau Bay

Summary

Dedicated and compassionate support worker with over six years’ experience across aged care, disability, education, and customer service. Currently completing a Bachelor of Psychological Science, bringing a strong foundation in human behaviour, trauma-informed practice, and community support. Skilled in managing behaviours of concern, providing crisis support, and maintaining accurate client documentation. Committed to empowering vulnerable individuals, advocating for client needs, and contributing to safe, inclusive communities.

Overview

5
5
years of professional experience

Work History

Aged Care Support Worker

Catholic Health Care
01.2024 - Current
  • In this role I provide compassionate, person-centred care to elderly residents, assisting with personal needs such as showering, dressing, and toileting. I manage and document behaviours of concern, ensuring accurate reporting and effective follow-up. My responsibilities also include safe food preparation, mealtime support, and transport assistance for community access. I regularly apply basic first aid and wound care, and I complete detailed incident reports to maintain workplace safety and compliance standards.

Disability Support Worker

CCLO Living Options
11.2022 - 06.2023
  • As a disability support worker, I provided essential daily living support, personal care, and community access assistance to clients with varying needs. I managed and documented behaviours of concern, implemented de-escalation strategies, and maintained comprehensive records including incident reports, food and fluid intake charts, and sleep logs. My work focused on promoting client independence, safety, and wellbeing while ensuring a respectful and supportive environment.

Early Childhood Educator

Busy Bee’s OSHC
08.2022 - 11.2022
  • In this position, I supervised and supported children, including those with additional needs, within a safe and inclusive environment. I planned and delivered activities that promoted social, emotional, and physical development, while maintaining strong communication with parents and guardians to ensure consistency of care. My work involved promoting positive behaviours, applying reinforcement strategies, and maintaining detailed daily records of each child’s activities, behaviours, and wellbeing.

Retail Assistant

Target Pty Ltd
10.2020 - 08.2022
  • During my time in retail, I delivered customer-focused service, assisting clients with purchases, problem-solving issues, and promoting current store offers. I worked to maintain merchandising standards, restocked products, and ensured compliance with hygiene protocols, including COVID-19 safety practices. This role strengthened my communication, conflict resolution, and organisational skills while consistently contributing to a positive customer experience.

Education

Bachelor of Psychological Science (Candidate) - Psychology, Criminology

University of Newcastle
07-2027

Certificate III in Individual Support - Aging

ARC Training Australia
01.2025

First Aid and CPR Certificate - undefined

Red Cross Foundation
01.2025

High School Diploma - undefined

Tuggerah Lakes Secondary College
01.2021

Year 10 ROSA Certificate, VET Cert I & II in Business Studies - undefined

Tuggerah Lakes Secondary College
01.2019

Skills

  • Strong verbal and written communication
  • Trauma-informed client support
  • Behaviour management and de-escalation
  • Case documentation and reporting
  • Microsoft Office (Word, Excel, Outlook) & database use
  • Team collaboration and independent work
  • Organisational and time management skills
  • Advocacy and conflict resolution
  • Compassionate care
  • Mobility assistance

Timeline

Aged Care Support Worker

Catholic Health Care
01.2024 - Current

Disability Support Worker

CCLO Living Options
11.2022 - 06.2023

Early Childhood Educator

Busy Bee’s OSHC
08.2022 - 11.2022

Retail Assistant

Target Pty Ltd
10.2020 - 08.2022

Certificate III in Individual Support - Aging

ARC Training Australia

First Aid and CPR Certificate - undefined

Red Cross Foundation

High School Diploma - undefined

Tuggerah Lakes Secondary College

Year 10 ROSA Certificate, VET Cert I & II in Business Studies - undefined

Tuggerah Lakes Secondary College

Bachelor of Psychological Science (Candidate) - Psychology, Criminology

University of Newcastle

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Tayla Jeffs