Summary
Overview
Work History
Education
Skills
Timeline
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Tayla Langlands

Huntingdale

Summary

my name is Tayla, i am 16 years of age and i have 3 younger siblings that i look after a lot, i also work at KFC and have worked there for quite a while. i am 16 and looking for work experience. i am trying to figure out what i want to do in the future and think i would love to start in child care. i have completed a cert III in community services and am looking to do a cert 4 somewhere so that next year i can do a bachelor of psychology.

Overview

2
2
years of professional experience

Work History

KFC

Employee
06.2022 - Current
  • Welcomed customers and helped determine their needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Enhanced customer satisfaction by providing efficient and friendly food service.

Babysitting

Employee
03.2022 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Baskin Robbins

Employee
01.2022 - 04.2024
  • Improved bakery efficiency by assisting in the preparation of dough, fillings, and other baking components.
  • Maintained a clean and safe work environment by adhering to sanitation guidelines and safety procedures.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

Certificate III - Community Services

South Metropolitan TAFE Armadale
Armadale, WA
02.2024

Certificate II - General Education

South Metropolitan TAFE
Armadale, WA
02.2023

Skills

    Friendly, Positive Attitude

    Teamwork and Collaboration

    Customer Service

    Problem-Solving

    Time Management

    Multitasking

    Attention to Detail

    Flexible and Adaptable

    Dependable and Responsible

    Excellent Communication

    Computer Skills

    Organizational Skills

Timeline

KFC

Employee
06.2022 - Current

Babysitting

Employee
03.2022 - 07.2024

Baskin Robbins

Employee
01.2022 - 04.2024

Certificate III - Community Services

South Metropolitan TAFE Armadale

Certificate II - General Education

South Metropolitan TAFE

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Tayla Langlands