Tayla Lodding
Eden Hill
Summary
Experienced professional with a proven track record of delivering high-quality personal and team results. Strong skills in effective communication, problem-solving, and time management. Emphasizes team collaboration, adaptability, and meeting organizational goals. Known for fostering a productive and supportive work environment. Highly efficient Customer Service Representative with extensive experience in fast-paced and challenging environments. Desires a full-time role that offers professional challenges and allows for the utilization of interpersonal skills.
Overview
11
11
years of professional experience
Work History
Voyages Team Member Customer Representative
TSA Telco Group
01.2022 - Current
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problems.
- Handled day-to-day customer contact via phones, faxes, and emails.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Increased efficiency and team productivity by promoting operational best practices.
- 1 year 2IC experience leading a team of 22.
- Conducted employee training sessions to educate employees on products and company policies.
- Managed and motivated employees to be productive and engaged in work.
Customer Service
EAT HOUSE
09.2021 - 01.2022
- Customer service based eatery
- Handled money, food and food orders, coffees etc
- Fast paced work environment
- Made sandwiches, pre-made rolls and fresh sauces every morning before store open hours.
- Excelled in both open and closing procedures.
- Trained and mentored new employees.
Food and Beverage attendant and Party
Zone Bowling
08.2017 - 09.2021
- Host, ZONE BOWLING, Morley, — S EPTEMBER 2021
- Started out as a children's party host in my first year of employment
- Ran a 3 hour bowling party which included bowling, food, cake and arcade time
- Started training up in cafe
- Trained in open and close procedures, handled money, placed orders, served customers, under licensing, served alcohol (RSA included) Made coffees, cooked, prepared and presented food
- Cafe/Kitchen all rounder
- Offered cafe management position in 2021
Front Counter Crew Member
McDonald's
01.2014 - 08.2017
- Cleaned kitchen area, counters, food preparation areas and utensils.
- Provided amazing customer service by greeting customers and quickly fulfilling orders and requests.
- Assisted guests with product knowledge and promotional information upon request.
- Used value-added suggestive-selling techniques to generate additional sales.
Education
Advanced Diploma - Contemporary Music Performance
North Metropolitan TAFE
12.2018
Diploma - Contemporary Music Performance
North Metropolitan TAFE
12.2017
High School Diploma -
Mercy College
10.2016
Skills
- Innovative Problem Solving
- Effective Decision Making
- Microsoft office proficiency
- Team Leadership
- Effective Team Collaboration
- Rapid Skill Development
- Effective Communication
- Proficient in High-Pressure Environments
- Adaptability
- Client Engagement Strategies
- Managing Credit Card Payment transactions and systems
- Travel Coordination
- Reservation System Optimization
References
TSA Group
Operations manager: Rosemary Bruce
Contact: Rosemary.Bruce@tsagroup.com.au
Team Leader: Stacey Morgan
Contact: stacey.morgan@tsagroup.com.au
Timeline
Voyages Team Member Customer Representative
TSA Telco Group
01.2022 - Current
Customer Service
EAT HOUSE
09.2021 - 01.2022
Food and Beverage attendant and Party
Zone Bowling
08.2017 - 09.2021
Front Counter Crew Member
McDonald's
01.2014 - 08.2017
Advanced Diploma - Contemporary Music Performance
North Metropolitan TAFE
Diploma - Contemporary Music Performance
North Metropolitan TAFE
High School Diploma -
Mercy College
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