Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tayla Looker

Lockwood,VIC

Summary

Results-driven cook and front of house professional with a strong background in hospitality. Leveraging skills gained from dispensary work, apprenticeship, and TAFE to propel career forward. Exceptional at managing guests, addressing issues, and enhancing guest experiences. Proven track record of delivering world-class service to national and international guests while reinforcing brand and fostering customer loyalty. Dedicated professional experienced in environments. Focused and collaborative team player skillful in communicating and translating customer requests. Offering deep understanding of food safety, osha and health code requirements.

Overview

5
5
years of professional experience

Work History

Cook & Front-of-House Assistant

Burger Haus
Mount Buller
06.2024 - 09.2024
  • Culinary Duties : Prepared and cooked a variety of meals, ensuring quality and consistency during the busy snow season
  • Customer Service: Assisted with front-of-house responsibilities, including taking orders, handling payments, and ensuring customer satisfaction
  • Collaboration Worked closely with kitchen and front-of-house staff to maintain efficient operations and a positive dining experience

Apprentice Chef

The Dispensary
Bendigo, VIC
11.2022 - 06.2024
  • Demonstrated exceptional customer service skills while assisting customers with inquiries and purchases
  • Maintained inventory levels and ensured the dispensary was well-stocked at all times
  • Collaborated with team members to create a positive and efficient work environment
  • Assisted senior staff members in various tasks and projects
  • Demonstrated strong willingness to learn and adapt to new challenges

Restaurant supervisor and events management

Lakeside Hotel
06.2022 - 11.2022
  • Managed and operated my own section as a waiter, ensuring exceptional customer service and efficient operations
  • Assisted in organising and executing various events and functions, providing catering services and logistical support
  • Handled end-of-day financial transactions, including closing tills and reconciling accounts
  • Conducted stock intake and inventory management to ensure adequate supplies and smooth service flow

Food and Beverage Attendant

Heron Island Resort
01.2022 - 04.2022
  • Plated food and assisted with food presentation
  • Cleaned tables and maintained a clean dining area
  • Served customers and helped the chef with various kitchen tasks
  • Gained kitchen hand experience and took customer orders

Front of house and Back of house

Hungry Jacks
Kangaroo Flat
09.2019 - 01.2022
  • Served breakfast, lunch, and dinner to 100-200 customers per shift at a national chain
  • Memorized over 30 menu items
  • Successfully resolved conflicts resulting in 100% customer satisfaction
  • Followed Occupational Health and Safety (OHNS) guidelines

Cashier

First Choice
03.2021 - 08.2021
  • Warmly greeted new and returning customers and developed relationships
  • Performed opening and closing duties
  • Handled cash counting and stock rotations
  • Received nationally recognized Responsible Serving Certification

Education

Year 12 VCAL -

Bendigo Senior Secondary College
Bendigo
01.2021

Cookery -

TAFE
Bendigo

Skills

  • Fine Dining
  • Customer Service
  • Food handling
  • High volume production capability
  • Order prioritization
  • Event Catering
  • Health code understanding
  • Plating and presentation
  • Cash Handling
  • Customer Assistance
  • POS Systems
  • Inventory Control
  • Time management skills

References

  • Jenn, Assistant Manager, Hungry Jacks, 0448 811 414
  • Casey, Sales Manager, Lakeside Hotel, 54455300
  • Richard, Head Chef, The Dispensary, 0400 551 102

Timeline

Cook & Front-of-House Assistant

Burger Haus
06.2024 - 09.2024

Apprentice Chef

The Dispensary
11.2022 - 06.2024

Restaurant supervisor and events management

Lakeside Hotel
06.2022 - 11.2022

Food and Beverage Attendant

Heron Island Resort
01.2022 - 04.2022

Cashier

First Choice
03.2021 - 08.2021

Front of house and Back of house

Hungry Jacks
09.2019 - 01.2022

Year 12 VCAL -

Bendigo Senior Secondary College

Cookery -

TAFE

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Tayla Looker