Tayla Maloney

• Building & maintaining positive client and support worker relationships
• Answering high volume call centre calls
• Dealing with difficult clients and staff.
• Allocating disability & youth support workers into shifts to suit client needs
• Inductions and buddy shifts for group homes (youth and disability)
• Training NDIS consultants within HCA for NSW, QLD & VIC on allocations/rostering including: filling ongoing roster, filling AD HOC shift, matching clients with support workers, building relationships with clients and support workers
• Implemented processes and procedures to improve overall efficiency in operations.

• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
• Collaborated with other account managers and operations consultants to identify potential upsell opportunities and expand client base.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Regular client meetings to ensure maintain and enhance client satisfaction
• Support and work with allocations team with difficult shifts and review with clients for any ongoing plans

• Building & maintaining positive client and support worker relationships
• Answering high volume call centre calls
• Dealing with difficult clients and staff.
• Allocating disability & youth support workers into shifts to suit client needs
• Inductions and buddy shifts for group homes (youth and disability)
• Training NDIS consultants within HCA for NSW, QLD & VIC on allocations/rostering including: filling ongoing roster, filling AD HOC shift, matching clients with support workers, building relationships with clients and support workers
• Implemented processes and procedures to improve overall efficiency in operations.

Described by the Department Liaison Director as the Federal Health Department's ‘Workforce Provider of choice' from a panel of over 10 providers, due to our professional, efficient and ‘can do' approach to the biggest logistical operation that Australia has been involved in since World War II.

• Start-up In-Reach program delivered to Residential Aged Care Facilities (RACF) - completed 1st dose within 8 weeks to over 1000 facilities across the country independent of geography or complexity.
• Leadership, strategic management, HR, scheduling, and emergency operations management for a complex national healthcare Project including Phase 1ª National Rollout of COVID Vaccination Project (COVAX).
• Competitive Contract, Work Order 1 – 1a Registered Aged Care Facilities (RACFs)), NSW, QLD, SA, VIC, WA, Federal Department. of Health, Work Order 2 and 3 – Disability Participants in Supported Disability Residential Housing, Work Order 5 – Residential and Disability Staff, Corporate Clients - Staff and Residential Vaccination.
• Liaison with National Public Health Network CEOs and State- Based Public Health Units.
• Operated within budgetary constraints, participated in development of budget forecasts and reconciled operating budget.
• Identified areas for improvement within the organization, implementing changes that led to increased productivity and profitability.
• Collaborated with cross-functional teams to achieve business goals, fostering a culture of teamwork and cooperation.
• Evaluated employee performance regularly, providing constructive feedback and offering opportunities for professional development.
• Streamlined internal communication channels by implementing regular meetings between department heads.
• Managed change effectively during periods of rapid growth or restructuring within the organization.
• Cultivated a positive work environment that encouraged collaboration among team members.
• Worked closely with executive leadership to develop long-term strategies for company success.
• Complied with policies and quality standards to maintain consistency in quality of services.
• Managed and allocated staff and material resources to meet ongoing project goals.

• Building & maintaining positive client and support worker relationships
• Answering high volume call centre calls
• Dealing with difficult clients and staff.
• Allocating disability & youth support workers into shifts to suit client needs
• Inductions and buddy shifts for group homes (youth and disability)
• Training NDIS consultants within HCA for NSW, QLD & VIC on allocations/rostering including: filling ongoing roster, filling AD HOC shift, matching clients with support workers, building relationships with clients and support workers
• Implemented processes and procedures to improve overall efficiency in operations.

• Supported office staff and operational requirements with administrative tasks.
• Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
• Managed incoming calls and directed to appropriate department.
• Documented latest information in computer system and printed paperwork.
• Filled out records, staffing sheets and patient documents.
• Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
• Organized paperwork for doctors, nurses and patients.

• Used company software and databases to maintain records of services performed and client conditions during after-hours.
• Managed incoming incidents during after-hours, escalating to senior management where necessary
• Managed any last minute withdrawals from staff during after-hours, backfilling shifts and keeping clients updated
• Managed last minute cancellations from clients during after-hours to ensure staff were advised

• Coordinator for the accommodation team - managing the rosters and staff for 12 houses (72 clients, approx 150 staff)
• Client relationships & candidate care
• Answering high volume call centre calls
• Dealing with difficult clients and staff
• Allocating disability support workers into shifts to suit client needs
• Training new coordinators in the team
• Organising training for new staff with buddy shifts and inductions into the houses
• Organising new ongoing rosters for new houses acquired
• Determined need for special assessment activities for complex cases, effectively handling care plans.

• Managing active staff database of Victorian nurses to ensure compliance of over 97%
• Ensured the continuous rise of compliance from 96-97% to over 99% since starting in the role
• Booking staff into mandatory training sessions and additional courses offered
• Assisting trainers in setting up training sessions, updating database for completed training
• Taking payments for training sessions
• Managing inductions/orientations required by a variety of Melbourne hospitals for agency nurses
• Maintaining Education email inbox
• Managing training queries
• Streamlined internal processes for faster service delivery, enhancing customer experience.
• Mentored junior team members, sharing industry insights and best practices for improved performance.

• Data entry/double check & scanning candidate files
• Creating induction packs for recruitment team
• Adhoc admin tasks
• Assisting with maintaining active staff database to ensure compliance
• Booking staff into training sessions and receiving payments where necessary
• Send training confirmation texts
• Maintaining Education email inbox
• Managed incoming training queries

• Brisbane allocations specialist
• Building & maintaining positive client and support worker relationships
• Answering high volume call centre calls
• Dealing with difficult clients and staff.
• Allocating disability support workers into shifts to suit client needs
• Inductions and buddy shifts for group homes

Randstad Community Care division was bought by HCA in 2015.

- Data entry including ensuring all paper files were transferred to our online database
- Filing
- Administration

- Data entry including ensuring all paper files were transferred to our online database

- Filing

- Administration

- Online market research
- Mapping university campus' for app installation
- Administration
- Using a variety of software's incl. FileMaker Pro & Excel for data entry